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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Topic 1: Value Design- Challenge framing and problem definition
  • 1. Understanding organizational dynamics
    • 2. Defining effective challenge statements
      - Strategic direction
      • 1. Business outcome alignment
        • 2. Innovation opportunity identification
          Topic 2: Intangible Deliverables- Stakeholder alignment
          • 1. Stakeholder engagement strategies
            • 2. Cross-functional relationship mapping
              - Communication and visioning
              • 1. Vision presentation techniques
                • 2. Storytelling for product strategy
                  Topic 3: Tools and Artifacts- Salesforce platform capabilities
                  • 1. Feasibility, desirability, viability assessment
                    • 2. High-level platform feature mapping
                      - Co-creation methods
                      • 1. Stakeholder workshops
                        • 2. Design collaboration techniques

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q86-Q91):

                          NEW QUESTION # 86
                          The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
                          What should the strategy designer recommend to help the team efficiently share the right data?

                          Answer: C

                          Explanation:
                          The best recommendation to help the team efficiently share the right data is to create dashboards in Tableau, as this allows them to visualize and analyze data from different sources, customize and filter views, and share insights with different audiences. Developing reports in Sales Cloud or providing Kanban view in Revenue Cloud may not offer the same level of flexibility and functionality as Tableau.


                          NEW QUESTION # 87
                          Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.
                          Which method should the strategy designer use to help stakeholders decide which ideas to build-

                          Answer: C

                          Explanation:
                          A priority matrix is a method that helps stakeholders decide which ideas to build by evaluating them based on two criteria, such as impact and feasibility. It helps prioritize the most valuable and viable solutions and eliminate the ones that are not worth pursuing. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/prioritize-ideas-with-a-priority-matrix A Priority Matrix is a tool used in decision-making to help stakeholders prioritize tasks or ideas based on their urgency and importance. For Cloud Kicks, facing a challenge with customer dissatisfaction due to long waiting periods, a Priority Matrix will help the team to visually plot the ideas based on their potential impact on solving the issue and the effort required to implement them. This method allows for a structured comparison of ideas, making it easier to decide which ones to build on.


                          NEW QUESTION # 88
                          A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
                          What should the designer do?

                          Answer: A

                          Explanation:
                          The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/navigate-conflict-in-a-workshop


                          NEW QUESTION # 89
                          The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
                          What should the strategy designer ask before framing the problem'?

                          Answer: B

                          Explanation:
                          Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements


                          NEW QUESTION # 90
                          Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
                          What should CK focus testing efforts on to determine whether to produce at scale?

                          Answer: C

                          Explanation:
                          The best focus for testing efforts to determine whether to produce a product at scale is desirability, viability, and feasibility, which are the three key dimensions of design thinking that evaluate whether a product is desirable for users, viable for business, and feasible for technology. Novelty, privacy, and potential to go viral or competitive advantage, impact, and own ability are not comprehensive enough to cover all aspects of design thinking.


                          NEW QUESTION # 91
                          ......

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