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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Knowledge Management	- Knowledge articles 1. Creation and lifecycle management 2. Search and recommendation usage
Oracle Fusion Service Overview	- Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q61-Q66):

NEW QUESTION # 61
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C. Your changes are isolated and do not impact other users' configuration environments or the production environment.
D. Multiple users cannot use your sandbox at the same time.

Answer: B,C

NEW QUESTION # 62
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add the Product object to your DCS application.
B. Add images as the product image will not be pulled from Engagement Cloud.
C. Add product ID(s) to the database component.
D. Configure products groups and product items in Engagement Cloud.

Answer: A,C,D

NEW QUESTION # 63
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Answer: C

NEW QUESTION # 64
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

A. Select the Manage Capacities task.
B. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
C. Modify the default values in the Capacity fields for the channels.
D. In the Work Assignments section, modify the default value in the Capacity field to a new value.

Answer: B,C

NEW QUESTION # 65
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
D. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

Answer: C,D

NEW QUESTION # 66
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