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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery	16%	- Distinguish out-of-the-box vs custom functionality - Execute data migration plans - Validate solution implementation against design - Align architecture and order components
Topic 2: Discovery	24%	- Define KPIs based on business goals and budget - Align requirements to native features or external solutions - Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Select appropriate Communications Cloud products - Evaluate data volume and platform constraints
Topic 3: Planning and Design	60%	- Design order fulfillment orchestration flows - Decompose commercial products for implementation - Develop data migration strategies - Create quoting and order capture processes - Design asset management and MACD workflows - Design scalable product catalog models - Prioritize and size user stories

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q55-Q60):

NEW QUESTION # 55
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Create a Product Time to market app from template in CRM analytics to track the product time to market
B. Create a salesforce Report on the Product object to track the product time to market
C. Leverage the EPC functionality to track the product related configuration.
D. Create salesforce report on EPC project object to track the product time to market.

Answer: C,D

Explanation:
To measure product time to market in Salesforce Communications Cloud, leveraging EPC (Enterprise Product Catalog) functionality to track product configurations (A) and creating Salesforce reports on the EPC project object (C) are effective methods. These actions provide insights into product development timelines and help identify areas for process improvement.References:Salesforce EPC documentation and CRM Analytics best practices.

NEW QUESTION # 56
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. UX experience is the most important. Fully design and validate the UX before designing the integration step
B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
D. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last

Answer: B

NEW QUESTION # 57
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records will cause Order Management to fail during processing due to large volume
B. Migrating Assets instead of orders would provide more business Value.
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. Migrating millions of records may reduce query performance due to large data volumes
E. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Answer: A,E

NEW QUESTION # 58
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
B. Harmonize their business plan to reduce the complexity
C. Access the entire architecture to identify application that can be decommission.
D. Handle the complex business processes manually outside the IT landscape.

Answer: B,C

NEW QUESTION # 59
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What is the quality, structure and frequency of the data migration?
B. What tools and databases will be used to perform the migration
C. Who will be the main point of contact for migration
D. What will be the overall cost for migration?
E. What data and from which system will be migrated

Answer: A,B,E

NEW QUESTION # 60
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