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77. Frage
According to ISO 45001, who should participate in the continuous improvement of the health and safety management system?
Antwort: D
Begründung:
ISO 45001 emphasizes worker participation and engagement at all levels of the organization to support continuous improvement (Clause 5.4 and Clause 10.3). Continuous improvement requires input from everyone, including workers who identify hazards, report incidents, and contribute to safety enhancements.
Analysis of Options:
A . Everyone, at all levels of the company:
Correct. Clause 5.4 explicitly includes all levels of the organization in consultation and participation, fostering continuous improvement.
B . Top management and senior officers only:
Incorrect. While top management plays a crucial role in leadership, ISO 45001 extends the responsibility for participation to all levels.
C . Top management, senior officers, and designated safety representatives only:
Incorrect. Limiting participation to designated representatives excludes a significant portion of the workforce from the improvement process.
D . Top management only:
Incorrect. While top management must lead and commit to continuous improvement, their involvement alone is insufficient under ISO 45001.
ISO Reference:
Clause 5.4: Worker consultation and participation.
Clause 10.3: Continual improvement.
78. Frage
To verify information, auditors need to use a combination of open and closed questions.
In what two situations would you use a ' closed ' question?
Antwort: C,D
Begründung:
The correct answers are D and F.
In audit interviewing practice, open questions are mainly used to get explanation, description, and insight, while closed questions are used to confirm specific facts or verify that the auditor's understanding is correct.
Guidance on audit interviews says auditors should rely mainly on open questions for expanded responses and use closed questions to confirm answers. (The Auditor) That is why D. To confirm conformity or a non-conformity finding is correct. Once the auditor has gathered evidence, a closed question can be used to verify a precise point, confirm whether a requirement has or has not been met, or make sure the factual basis of a conformity/nonconformity is accurate before recording the finding. ISO 19011 also states that nonconformities and supporting audit evidence should be reviewed with the auditee so the evidence is accurate and understood. (Synersia Foundation) F). To check that your understanding of a situation is correct is also correct. Closed questions are especially useful at the end of a discussion to confirm the auditor's interpretation of what was said or observed. This is a standard interview technique in auditing. (Designing Buildings) Why the other options are not correct:
A). To obtain an overview of how a task is performed is better done with open questions, because the auditor needs explanation and sequence. (The Auditor) B). To establish communication with the auditee with a view to building trust is usually done through general conversation and open dialogue, not mainly through closed questioning. (The Auditor) C). To gain greater insight into the operation of a process also requires open questions. (The Auditor) E). To follow your audit trail generally needs probing and exploratory questions, which are typically open rather than closed. (The Auditor)
79. Frage
You are an audit team leader overseeing the activity of a trainee auditor. Your team has just completed a surveillance audit and is assembling the final report.
The trainee has not contributed to a final report before and is clearly struggling with what she should provide to you for inclusion.
Which three of her following statements would be appropriate?
Antwort: B,C,G
Begründung:
Audit reports should focus on objective evidence, observations, and findings relevant to the management system and the audit process. Personal opinions, unrelated remarks, or derogatory comments are inappropriate.
Analysis of Statements:
A . The guide was trying to be helpful and would not stop talking during the audit:
Incorrect. This is irrelevant to the audit findings or conclusions.
B . The Sales Manager was kind and seems to be a nice person:
Incorrect. Personal opinions about individuals are not appropriate in audit reports.
C . The audit client's objectives for this audit were never realistic. That's why we were unable to complete the audit plan:
Correct. This is relevant as it relates to the audit process and highlights challenges in meeting objectives.
D . The maintenance team could not replace a lightbulb, let alone an air conditioning unit:
Incorrect. This is derogatory and irrelevant to the audit report.
E . The OHS Management team were extremely helpful and went out of their way to facilitate access to required records:
Correct. This is a valid observation about cooperation during the audit process.
F . The OHS Manager disagreed with me in respect of all of the nonconformances I raised. He still does not accept any of them:
Incorrect. While disagreements may occur, this statement is overly subjective and not constructive.
G . The Production Manager is lucky to have a job as he does not appear to understand how anything works around here:
Incorrect. Personal attacks or irrelevant judgments have no place in the report.
H . The Sales Manager said he had forgotten the password to the Sales Ordering system and so too had everyone else in his department:
Correct. This relates to system access and could indicate a nonconformance or an opportunity for improvement.
ISO Reference:
ISO 19011:2018, Clause 6.7: Reporting audit results.
80. Frage
Auditors should have certain knowledge and skills, while audit team leaders should have some additional knowledge and skills.
From the following list, select two that only apply to audit team leaders.
Antwort: A,F
Begründung:
ISO 19011 distinguishes the generic competence required of all auditors from the additional leadership competence required of an audit team leader. Planning the audit is a team-leader responsibility because the leader must translate the audit objectives, scope and criteria into an effective sequence of activities and coordinate the team ' s work. Likewise, the team leader must make effective use of audit resources, including available personnel, expertise and time, to ensure that the audit objectives can be achieved efficiently.
Sampling, applying a risk-based auditing approach, understanding relevant cultural or social factors and verifying collected information are competencies expected of auditors generally rather than being exclusive to team leaders. The ISO 19011 guidance specifically identifies planning the audit and making effective use of resources as additional audit-team-leader capabilities.
81. Frage
An adventure park has the following and safety policy document displayed in the reception area:
This organization is committed to providing safe experiences, In accordance with health and safety regulations for their delivery. The organisation will strive to increase the health and safety awareness of its personal, contracts and customers. Continual health and safety improvement is a permanent objective of the organisation. This policy shall be communicated to all interested parties.
Referring to the policy statement, select three options for which the organization is meeting ISO 45001 requirements.
Antwort: C,D,G
Begründung:
Clause 5.2 of ISO 45001:2018 outlines requirements for the OH and S policy, emphasizing commitment to continual improvement, compliance with legal requirements, and communication of the policy to interested parties.
Analysis of Options:
* A. The management is committed to health and safety improvement: Correct. The policy explicitly states the organization's commitment to improvement, meeting Clause 5.2 requirements.
* C. The organization has a good reputation for safe experiences: Not relevant to ISO 45001 requirements; reputation is not a policy criterion.
* D. The organization intends to communicate its policy to external parties: Correct. Clause 5.2 requires the policy to be communicated to interested parties.
* E. The organization is committed to continual health and safety improvement: Correct. This directly aligns with Clause 5.2, which mandates continual improvement.
* F. The organization meets all statutory requirements: The policy does not explicitly state compliance with legal requirements, even though this is implied.
* G. The organization satisfies its customers' health and safety requirements: The policy does not specifically address customer requirements.
* H. The organization uses contractors committed to health and safety: Not stated in the policy.
* I. The organization's processes deliver the intended improvement to health and safety: This is not evident from the policy statement.
ISO References:
* Clause 5.2: OH and S policy.
82. Frage
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