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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 60 |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Exam Duration: | 90 minutes |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Exam Format: | Multiple Select (multiple answers), Scenario-based questions, Multiple Choice (single answer) |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
>> New Exam CIS-ITSM Materials <<
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ServiceNow CIS-ITSM certification is a vendor-specific certification that is recognized globally. Certified Implementation Specialist - IT Service Management certification is an excellent investment for IT professionals, as it can enhance their career prospects and increase their earning potential. Certified Implementation Specialist - IT Service Management certification is also a valuable asset for organizations that use the ServiceNow platform, as it ensures that their IT professionals have the necessary skills and knowledge to manage their IT services efficiently. Overall, the ServiceNow CIS-ITSM Certification is a must-have for any IT professional looking to enhance their career in IT Service Management.
NEW QUESTION # 36
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.
What do you recommend to your customer?
Answer: A
Explanation:
Answer A aligns with the baseline ServiceNow implementation: A. Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. Marking a CI class as Principal applies a class filter to CI reference fields used by Incident, Problem, and Change. Once principal classes exist, users select CIs from those classes rather than the entire CMDB, reducing noise without building custom ACLs.
The remaining choices are not the best fit. B. Make a show/hide UI action to show only the desired CIs to the itil users; C. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true; D. Create an Access control to hide the unnecessary CIs from the itil users. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 37
If you modify base instance process, it will be skipped during upgrades.
Answer: B
NEW QUESTION # 38
It is important to define the VIP users in order to correctly calculate incident priority.
Answer: A
Explanation:
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
NEW QUESTION # 39
Which of the following statements is true regarding incident categorization driven by configuration item?
Answer: B
NEW QUESTION # 40
The VEditor is a formatter that shows variables entered in the catalog item form.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 41
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