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| Section | Weight | Objectives |
|---|---|---|
| Business Acumen | 35% | - Evaluate customer products and business alignment - Available To Renew, contract value and renewal types - Financial terms: CAPEX, OPEX, procurement models - Value communication and tool usage |
| Customer Success Foundation | 20% | - Health Index and success metrics - Recurring revenue financial terms - Success Plan components and RM responsibilities - RM role, tasks and RACI framework |
| Leadership and Renewals Process | 30% | - Upsell / cross-sell opportunity identification - Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Risk assessment at T-9, T-6, T-3 milestones |
| Cisco Tools and Processes | 15% | - Renewal workflows and escalation procedures - Smart Accounts and licensing frameworks - CCW, renewal tools and automation - Contract management and entitlement verification |
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NEW QUESTION # 79
Which critical task must be performed during the Qualification phase?
Answer: B
NEW QUESTION # 80
Which services are contained in the CX portfolio?
Answer: B
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
* Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance
* Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability
* Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions
* Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners
* Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies References: 4: Services - Cisco
NEW QUESTION # 81
What is the future state goal of licensing at Cisco?
Answer: C
Explanation:
Smart License is the future state goal of licensing at Cisco, which aims to:
Simplify and streamline license management across Cisco products and solutions Provide customers with a flexible and transparent way to consume Cisco software Enable customers to view and manage their licenses through a single portal (Cisco Smart Software Manager) Reduce operational costs and complexity for customers and partners
NEW QUESTION # 82
A critical hardware asset supporting a customer ' s data center is listed as uncovered in the Services Coverage view of an EA in EAWS. What should the RM do to address this discrepancy?
Answer: C
Explanation:
An uncovered critical hardware asset represents an Installed Base and entitlement discrepancy that must be reconciled before renewal quoting. The RM should therefore engage Operations or the appropriate asset- management function to validate the asset, determine why coverage is missing, and correct the underlying data before proceeding with the commercial renewal.
Cisco's Services for Enterprise Agreement guidance states that Services EA is designed to maintain support coverage across applicable hardware and software. Cisco performs an Installed Base assessment to establish baseline service coverage, and subsequent changes to the Installed Base are tracked and managed through the applicable reconciliation and True Forward processes. Cisco also specifically identifies Installed Base reconciliation as an asset-management activity used to reduce the risk of uncovered products. (Cisco) This aligns with the current Renewals Manager v2.0 blueprint, which requires the RM to evaluate Installed Base accuracy to ensure quote readiness and coordinate with Operations when data discrepancies threaten renewal execution. (Cisco Learning Content) Option A incorrectly assumes that "uncovered" automatically means the asset is outside EA scope. Option B would alter status without validating entitlement and therefore compromise data integrity. Option D recognizes risk but delays remediation unnecessarily.
Because the asset is both critical and uncovered, the correct response is to reconcile the coverage data before quoting, making C correct.
NEW QUESTION # 83
What does the Customer Experience Lifecycle approach enable partners to do?
Answer: C
NEW QUESTION # 84
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