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Salesforce AP-211 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Deploy: This domain addresses pre-deployment and post-deployment steps for specific use cases and Health Cloud capabilities, along with managing technical aspects through Mobile app capabilities.
Topic 2
  • Design: This domain encompasses creating Health Cloud solution designs using best practices, modeling healthcare entities with appropriate objects, determining specific capabilities to use, defining success metrics and reporting, implementing security and compliance, developing integration strategies, and creating data migration plans.
Topic 3
  • Discovery: This domain covers identifying customer personas and stakeholders, defining required capabilities from use cases, and gathering functional and technical requirements to achieve desired business outcomes.
Topic 4
  • Implement: This domain focuses on installing Health Cloud, configuring applications and OmniStudio components, customizing features, implementing integrations and APIs, configuring security rules, and establishing reporting.

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Salesforce Accredited Agentforce Health Professional Sample Questions (Q60-Q65):

NEW QUESTION # 60
A provider is looking to view a patient ' s insurance coverage, including co-pay and deductible information, prior to their appointment. Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?

Answer: B,C

Explanation:
Benefit Verification requires a secure authenticated connection and the endpoint path used to invoke the external payer or clearinghouse service. A Named Credential centralizes authentication, while the configured URI path points to the benefit-verification endpoint. Together they support the real-time retrieval of coverage, deductible, copay, and related benefit information. From an implementation perspective, the configuration should use delivered Health Cloud and Salesforce mechanisms first, preserving standard relationships, security enforcement, and upgrade compatibility while limiting custom code to cases where declarative capabilities are insufficient. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Create a named credential to support authenticated callouts.; Configure the link to the clearinghouse ' s endpoint using a Uniform Resource Identifier (URI) path.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Implement - Provider; Insurance


NEW QUESTION # 61
A provider is looking to view a patient's insurance coverage, including co-pay and deductible information, prior to their appointment.
Using Health Cloud, which two steps should a consultant take to access this information in the Benefit Verification component?
Choose 2 answers

Answer: B,C

Explanation:
To access a patient's insurance coverage, co-pay, and deductible information in the Benefit Verification component of Health Cloud, you need to integrate with external systems (e.g., payers or clearinghouses). Health Cloud provides the Benefit Verification component, which relies on secure API integrations for real-time eligibility and benefits checks.
Step-by-Step Reference:
Configure the Connection Label with the source system's API details:
Extract:
"In Benefit Verification setup, specify the Connection Label and configure the external endpoint and API details to connect to the benefit verification source system." (Source: Administer Health Cloud - Benefit Verification Setup) Create a named credential to support authenticated callouts:
Extract:
"Use Named Credentials to securely store authentication settings and endpoint information for callouts to external services (such as clearinghouses or payers) required for benefit verification." (Source: Salesforce Security Guide and Administer Health Cloud - Benefit Verification) Why not A or B?
The HCBenVerConnect custom setting is not part of the standard configuration for the out-of-the-box Benefit Verification component.
Configuring a URI path alone (without API details and credentials) does not enable secure, authenticated communication.


NEW QUESTION # 62
A pharma company is implementing Health Cloud and trying to track insurance details related to its patients. The company wants to track:
A list of all payer organizations
The plans offered by a given payer
The standard benefits available under a plan
Which plan a given patient is enrolled in and their specific insurance details Which set of objects should a consultant implement to meet these requirements?

Answer: D


NEW QUESTION # 63
Bloomington Caregivers wants to show its end users highlighted information about its providers that work at specific facilities, in one place. This would include provider contact details and the provider's specialty at a given facility.
Which Health Cloud feature should a consultant implement to fulfill this requirement?

Answer: C


NEW QUESTION # 64
Bloomington Caregivers has been using the legacy Health Cloud electronic health record (EHR) data model and wants to move to the FHIR R4 clinical data model.
Which two steps should a consultant take to complete this?

Answer: C,D


NEW QUESTION # 65
......

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