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NEW QUESTION # 172
Scenario: Mobile Telco
Please read this scenario prior to answering the Question.
Mobile Telco is a mobile telecommunications company formed through a series of mergers and acquisitions. They are yet to fully integrate the customer service systems for the most recent acquisitions, and as result, customer service has been a major concern for the Chief Technology Officer. Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the customer retention (Churn) rate have fallen below the industry average.
The Corporate Marketing group has published some new findings about customer satisfaction. The customers appear to be switching to AirLight, a competitor, because of superior customer service. Mobile Telco actually has better coverage in nearly all markets than AirLight, and good roaming agreements that keep rates low for business travelers. But, customer satisfaction has remained low. The Business Strategy group and the Enterprise Architecture group have conducted a high-level project to develop the enterprise-wide strategic plan.
They have developed a business scenario which contains a good conceptual model of what needs to be done, and also identifies the key requirements. This was used in preparing the proposal presented to the Executive Council and the Corporate Board. The planning for the program has been underway for several months. Mobile Telco has selected TOGAF 9 as the basis for its Enterprise Architecture. The Corporate Board has approved funding for a multi-million Euro conversion to transition to a packaged Customer Service System. It is anticipated that the overall program will take five years to complete, but there are some tactical projects that can commence immediately to address the situation.
The Executive Council has stated that the program should define specific initiatives to enable each regional business unit to create an implementation of the Customer Service System. The implementation must meet the needs of the business unit and still provide the information needed to enable major improvements to the customer.
Refer to the Mobile Telco Scenario
You are serving as the Lead Architect for the Performance and Integrity project of the Customer Service System program.
The project has been chartered to address the architecture(s) required to support the Customer Service System from an infrastructure perspective. At the present time, the project team is conducting an architecture development project that is focused on the customer self-service capability, which was defined as part of the earlier strategic planning activities. This capability will enable customers to access their accounts, pay bills, request account reviews, and provision services from any web-enabled device.
The project team has gathered information about the self-service capability, developed a business scenario, and used the results to define an Architecture Vision for achieving the capability.
You have been asked to recommend the course of action to complete the project.
Based on TOGAF 9, which of the following is the best answer?
Answer: B
Explanation:
Scenario: Reveille Bugle
NEW QUESTION # 173
Which section of the TOGAF template for Architecture Principles should highlight the business benefits for adhering to the principle?
Answer: D
NEW QUESTION # 174
Which of the following best describes the concept of Boundaryless Information Flow?
Answer: A
NEW QUESTION # 175
Scenario:
Please read this scenario prior to answering the question
The ABC company started as an accounting and financial services company. It has expanded over the
years and is now a leading North American IT and Business Services provider.
With numerous practice areas and a multitude of diverse engagements underway at any given time,
overall engagement management has become challenging. The company does not want to risk its
outstanding reputation or its international certifications and CMM ratings. Senior partners must become
team players, working to support the broader needs of the company and its shareholders.
The Enterprise Architecture team has been working to create the company's Enterprise Architecture
framework to address these issues. The team has defined a preliminary framework and held workshops
with key stakeholders to define a set of principles to govern the architecture work. They have completed
an Architecture Vision at a strategic level and laid out Architecture Definitions for the four domains. They
have set out an ambitious vision of the future of the company over a five-year period.
An Architecture Review Board has been formed comprised of IT staff executives and executives from the
major practice areas.
The Chief Executive Officer and Chief Information Officer have co-sponsored the creation of the Enterprise
Architecture program. The Enterprise Architecture framework is based on TOGAF 9.
As the EA team prepare to formulate an Implementation plan, they have been asked by the CIO to assess
the risks associated with the proposed architecture. He has received concerns from senior management
that the proposed architecture may be too ambitious and they are not sure it can produce sufficient value
to warrant the attendant risks.
Refer to the Scenario
You have been assigned to the role of Chief Enterprise Architect.
You have been asked to recommend an approach to satisfy the concerns raised.
Based on TOGAF 9, which of the following is the best answer?
Answer: A
NEW QUESTION # 176
Which of the following best describes the Integrated Information Infrastructure Reference Model?
Answer: B
NEW QUESTION # 177
......
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