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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting22%- Device and application troubleshooting
  • 1. Performance optimization
    • 2. Peripheral issues
      - Common OS issues
      • 1. Boot issues and recovery
        • 2. Application crashes and errors
          Operating Systems31%- Other operating systems
          • 1. Linux fundamentals
            • 2. macOS basics
              - Windows OS installation, configuration, and management
              • 1. Windows tools and utilities
                • 2. Command-line tools (basic administration)
                  Operational Procedures22%- Professionalism and communication
                  • 1. Customer service best practices
                    • 2. Documentation procedures
                      - Safety and environmental procedures
                      • 1. Safety and compliance
                        • 2. E-waste handling
                          Security25%- Security practices
                          • 1. Authentication and access control
                            • 2. Wireless security and encryption
                              - Threats and vulnerabilities
                              • 1. Social engineering attacks
                                • 2. Malware types

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                                  220-1202 Technical Training | Test 220-1202 Topics Pdf

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q65-Q70):

                                  NEW QUESTION # 65
                                  Multiple users are reporting audio issues as well as performance issues after downloading unauthorized software. You have been dispatched to identify and resolve any issues on the network using best practice procedures.
                                  INSTRUCTIONS
                                  Quarantine and configure the appropriate device(s) so that the users' audio issues are resolved using best practice procedures.
                                  Multiple devices may be selected for quarantine.
                                  Click on a host or server to configure services.
                                  If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.










                                  Answer:

                                  Explanation:
                                  Host 2, Host 3, Host 4 , Host 5 ,Host 6, Host 7, Host 8 , Media Server - Stop All unwanted and malicious service (Persistance.j1zpxn Installer Service) from all the listed host and Media servers Refer screenshot below on the required service started/stopped on host2, same service to be started and stopped across all host servers.

                                  A screenshot of a computer AI-generated content may be incorrect.

                                  A screenshot of a computer AI-generated content may be incorrect.


                                  NEW QUESTION # 66
                                  A user takes an iOS-based smartphone that is performing slowly to a repair shop. A shop technician finds the following information:
                                  Battery charge: 25%
                                  Battery health: 90%
                                  Hotspot: On
                                  Mobile reception: |||
                                  Roaming: Off
                                  Used space: 63.76GB/64GB
                                  Which of the following is the cause of the issue?

                                  Answer: A

                                  Explanation:
                                  The device is running out of free space, which can cause performance issues as the operating system and applications require available storage to function properly.


                                  NEW QUESTION # 67
                                  Which of the following threats is shoulder surfing an example of?

                                  Answer: B

                                  Explanation:
                                  Shoulder surfing is explicitly categorized as a social engineering technique because it relies on human behavior and observation rather than exploiting software flaws or cracking passwords through computation.
                                  Quentin Docter defines it directly: "Another form of social engineering is known as shoulder surfing. It involves nothing more than watching someone when they enter their sensitive data," such as a password or credit card number. Docter also notes that privacy filters can reduce viewing angles, but "privacy filters do not protect you as you are entering a password, since a shoulder surfer will watch your keystrokes," and the best defense is to "survey your environment before entering personal data." The Mike Meyers Lab Manual reinforces the same classification: "Shoulder surfing is another technique for gathering information and gaining unauthorized access... observing someone's screen or keyboard to get information, often passwords." Since this is about manipulating or exploiting a person's situation (being nearby, watching, taking advantage of inattentiveness), it is not a zero-day, evil twin, or brute-force method.
                                  Therefore, Social engineering (C) is correct.


                                  NEW QUESTION # 68
                                  A user's workstation shows a high number of advertisements when they access the internet.
                                  Which of the following should a technician investigate first?

                                  Answer: A

                                  Explanation:
                                  The technician should first examine the web browser settings for unwanted extensions, altered permissions, pop-up behavior, or changed configuration. Excessive advertisements during web browsing are commonly associated with browser-level settings or add-ons that can be identified and corrected there.


                                  NEW QUESTION # 69
                                  Which of the following types of malware would most likely be detected when observing unusually high CPU usage?

                                  Answer: D

                                  Explanation:
                                  Cryptominer malware uses the computer's processing power to mine cryptocurrency, which commonly causes unusually high CPU usage, slow performance, overheating, and increased fan activity.


                                  NEW QUESTION # 70
                                  ......

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