EXINITILFNDv4 Exam Dumps

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of ITIL 4	15%	- Value streams and processes - Partners and suppliers - Information and technology - Organizations, people and culture
Topic 2: ITIL Guiding Principles	15%	- Start where you are - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Think and work holistically - Focus on value
Topic 3: ITIL Service Value System	25%	- Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Purpose and components of the Service Value System
Topic 4: Key Concepts of Service Management	20%	- Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders
Topic 5: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.

>> ITILFNDv4 Test Sample Questions <<

2026 ITILFNDv4 – 100% Free Test Sample Questions | Perfect ITIL 4 Foundation Reliable Test Duration

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EXIN ITIL 4 Foundation Sample Questions (Q347-Q352):

NEW QUESTION # 347
Which of the four dimensions contributes is concerned with service integration and management?

A. Information and technology
B. Partners and suppliers
C. Organizations and people
D. Value streams and processes

Answer: B

NEW QUESTION # 348
Which statement about the 'four Ps' of service design is CORRECT?

A. Partners refers to suppliers and vendors
B. Processes refers to skill and training
C. Products refers to producers and metrics
D. People refers to technology and tools

Answer: A

NEW QUESTION # 349
Which guiding principle recommends coordinating all dimensions of service management?

A. Keep it simple and practical
B. Start where you are
C. Think and work holistically
D. Progress iteratively with feedback

Answer: C

NEW QUESTION # 350
What ensures that a service provider and a service consumer continually co-create value?

A. Service offerings
B. Change enablement
C. Service relationship management
D. Service consumption

Answer: C

Explanation:
A service relationship is defined as the cooperation between a service provider and service consumer. Service relationships are established between two or more organizations to co-create value. An organization can play the role of provider or consumer interchangeably, depending on the situation.

NEW QUESTION # 351
Which guiding principle discourages 'silo activity'?

A. Focus on value
B. Keep it simple and practical
C. Collaborate and promote visibility
D. Start where you are

Answer: C

NEW QUESTION # 352
......

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