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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionObjectives
Topic 1: ITIL Practices- Technical Management Practices
- Service Management Practices
- General Management Practices
Topic 2: Key Concepts of Service Management- Guiding Principles
- Service Value System (SVS)
- Four Dimensions of Service Management
Topic 3: Continual Improvement
Topic 4: Service Value Chain Activities

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EXIN ITIL 4 Foundation Sample Questions (Q133-Q138):

NEW QUESTION # 133
Why should a service level agreement include bundles of metrics?

Answer: D


NEW QUESTION # 134
Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.

Answer: C


NEW QUESTION # 135
What is a recommendation of the `focus on value' guiding principle?

Answer: A


NEW QUESTION # 136
Which practice coordinates the classification, ownership and communication of service requests and incidents?

Answer: D


NEW QUESTION # 137
Which is part of the 'focus on value' guiding principle?

Answer: B


NEW QUESTION # 138
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