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| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
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NEW QUESTION # 58
An organization deliberately injects failures into its production environment to discover weaknesses before they cause unplanned outages.
Which objective is MOST supported by this practice?
Answer: C
Explanation:
Chaos engineering is the discipline of experimenting on a system to build confidence in its ability to withstand turbulent conditions. By exposing hidden weaknesses under controlled circumstances, it strengthens the availability, continuity, and recoverability characteristics that define resilient operations.
NEW QUESTION # 59
What does a digital organization have to do to create or maintain a competitive advantage?
Answer: D
Explanation:
A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.
NEW QUESTION # 60
Which concept would MOST help to ensure that information needed to identify problems is available?
Answer: A
Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.
NEW QUESTION # 61
An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
Answer: C
Explanation:
Service validation and testing in a continuous integration context focuses on ensuring that changes are verified quickly, consistently, and reliably before they are integrated into production- like environments. Automated testing is essential here because it enables frequent, repeatable validation of code changes, supports rapid feedback, and is a core enabler of effective continuous integration practices.
NEW QUESTION # 62
An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?
Answer: C
Explanation:
Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.
NEW QUESTION # 63
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