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Salesforce AP-207 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Test and Deploy Energy and Utilities Cloud Applications and Solutions	13%	- Testing and Deployment 1. Create deployment plans 2. Validate Salesforce core and Vlocity components 3. Manage UAT milestones 4. Execute user acceptance testing 5. Identify deployment stakeholders 6. Support go-live activities
Topic 2: Implementation	38%	- Platform Configuration 1. Configure licenses and access 2. Integrate third-party systems 3. Execute data migration 4. Enable order capture and contract management 5. Implement post-sales processes 6. Perform initial Salesforce and Energy and Utilities Cloud setup 7. Configure products and pricing
Topic 3: Solution Design	36%	- Architecture and Design 1. Understand deployment tools and best practices 2. Design future state business processes 3. Determine organizational security and data access considerations 4. Validate data model fitment 5. Define future state architecture 6. Map Energy and Utilities Cloud components to current architecture
Topic 4: Discovery	13%	- Business Needs Analysis 1. Align stakeholder requirements 2. Analyze current state processes and user journeys 3. Understand current state architecture 4. Identify gaps between current processes and Energy and Utilities Cloud capabilities 5. Document customer business needs and desired outcomes

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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q50-Q55):

NEW QUESTION # 50
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A. Energy and Utilities Base Service
B. Energy and Utilities Base for Digital Experience Partner
C. Energy and Utilities Base
D. Energy and Utilities Cloud for Digital Experience User

Answer: B

Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.

NEW QUESTION # 51
An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A. Energy and Utilities Contact Center Console
B. Utility Self-Serve Portal
C. Experience Self-Serve Portal
D. Customer Acquisition Management

Answer: B

NEW QUESTION # 52
A utility company has seen a high number of calls from customers expressing their inability to pay an outstanding amount. The utility company would like to provide its customers with an aption to pay in installments.
How can the utility company best meet these requests using Energy and Utilities Cloud?

A. Use the Create Payment Plan action in the Contact Center Console.
B. Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.
C. Work with an external debt collection agency to ensure customers pay their outstanding amount.
D. Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

Answer: A

NEW QUESTION # 53
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers

A. Accurately confirm and verify customer details.
B. Check available field service time slots for the week.
C. See a list of all service and work types available in the system.
D. Confirm customer entitlements for field service appointments.

Answer: A,D

NEW QUESTION # 54
An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A. A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring
B. A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
C. A Pricing Plan Entry, with type as Price and charge type as Recurring
D. A Pricing Variable, with type as Price and charge type as Recurring

Answer: B,C

Explanation:
When defining the pricing for a new subscription service with Industries CPQ, it's essential to create a Price List Entry that specifies the price, currency, and charge type. For a subscription service priced at USD $60 monthly, the Price List Entry should have an amount set to $60, the currency specified as USD, and the charge type categorized as Recurring. This approach ensures that the pricing metadata accurately reflects the subscription nature of the service, facilitating correct billing and revenue recognition. Reference = Salesforce Industries CPQ documentation provides detailed guidelines on setting up pricing for various types of products and services, including recurring subscription services. This includes creating and managing Price List Entries to define pricing terms: https://help.salesforce.com/articleView?id=cpq_create_price_list.htm&type=5

NEW QUESTION # 55
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