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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Statistical process control
  • 2. Quality management approaches (TQM, Six Sigma)
- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Lean operations and waste reduction
  • 3. Benchmarking techniques
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
- Analyse capacity planning and control
  • 1. Aggregate planning
  • 2. Scheduling techniques
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Top down and bottom up perspectives of operations strategy
  • 2. Order qualifying and order winning objectives
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. From implementing to supporting to driving strategy
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. Operations management in different types of organisations
  • 2. The extent of operations management in organisations
  • 3. Definitions of operations and operations management

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CIPS L5M9 Detailed Study Dumps & L5M9 Reliable Exam Tutorial

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CIPS Operations Management Sample Questions (Q28-Q33):

NEW QUESTION # 28
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

Answer: C

Explanation:
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


NEW QUESTION # 29
What is the purpose of a quality circle?

Answer: D

Explanation:
A Quality Circle is a small group of employees who meet regularly to resolve problems in the workplace. This is from p.111


NEW QUESTION # 30
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

Answer: D

Explanation:
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.


NEW QUESTION # 31
Where a company produces many different but similar products, what is this dimension known as?

Answer: D

Explanation:
This is high variety. Variation is about fluctuations in demand. See p.49


NEW QUESTION # 32
The operating process which ensures projects are completed according to customers' specifications is known as what?

Answer: D

Explanation:
This is quality control. The definition is taken from p.64. It comes under the section on construction, but can be applied to other industries too, particularly manufacturing.


NEW QUESTION # 33
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