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CIPS L5M9 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Lean, Agile and Responsive Operations15-20%- Comparison and integration of lean and agile
- Lean principles: waste elimination, value stream mapping
- Agile approaches: flexibility, responsiveness and speed
- Application in manufacturing, service and public sectors
Topic 2: Operational Risk, Sustainability and Ethics15-20%- ESG considerations in operational design and delivery
- Identifying, assessing and mitigating operational risks
- Sustainable operations: green practices, circular economy
- Ethical and responsible operations management
Topic 3: Process Design, Planning and Improvement20-25%- Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
- Capacity planning, demand management and resource allocation
- Forecasting, scheduling and inventory management
- Benchmarking and process optimization
- Process mapping, workflow and design principles
Topic 4: Principles of Operations Management15-20%- Operations strategy alignment with organizational goals
- Value creation, efficiency and effectiveness
- Input-transformation-output model
- Definition, scope and role of operations management
- Linkages between operations, procurement and supply chain
Topic 5: Quality Management and Performance Measurement15-20%- Quality control, assurance and improvement tools
- Total Quality Management (TQM) concepts and application
- Key Performance Indicators (KPIs) for operations
- Measuring efficiency, productivity and customer satisfaction
- Quality standards: ISO 9000 series and related frameworks

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CIPS Operations Management Sample Questions (Q85-Q90):

NEW QUESTION # 85
Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

Answer: B

Explanation:
2 is the correct answer. A Process Control Chart shows changes in a process over time (for example how hot the oven is). There are three horizontal lines; an upper control limit, a central line, and a lower control line. The idea is that the temperature is measured regularly and always falls between the upper and lower lines, and as close to the central line as possible. P.127


NEW QUESTION # 86
In Operations Management strategies, there are 10 strategic areas which fall into two categories: structure-related and infrastructure-related. Which of the following are structure-related? Select TWO

Answer: A,D

Explanation:
Capacity and Supply Network are structure-related. The other three are Infrastructure-related. This is from p.35-36 of the study guide. Structure is about the 'hardware' of the business and physical attributes. Infra-structure is considered the software and are easier to change.


NEW QUESTION # 87
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

Answer: D

Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


NEW QUESTION # 88
Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

Answer: A

Explanation:
4 is the correct answer. Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.


NEW QUESTION # 89
Which of the following are basic performance objectives used for day-to-day operations and ensure staff are working towards tangible achievements? Select TWO

Answer: A,B

Explanation:
The 5 BASIC performance objectives (according to CIPS) are cost, quality, flexibility, speed and dependability. Customer Satisfaction and Operations Agility are objectives at the strategic level. See p.75


NEW QUESTION # 90
......

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