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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
  • 1. Efficiency and personalization benefits
    • 2. Consistency across customer interactions
      - Integration with SAP Business Suite / S/4HANA
      • 1. Integration points and architecture
        • 2. Use cases and business scenarios
          Topic 2: Articulating Value and Business Outcomes25%- Demonstrating impact on customer engagement
          - Value proposition of integrated CX portfolio
          - Linking solutions to business goals
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Marketing solutions
            • 2. Commerce solutions
              • 3. Sales solutions
                • 4. Customer Data solutions
                  • 5. Service solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

                    NEW QUESTION # 31
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: A


                    NEW QUESTION # 32
                    Which of the following actions can you perform in SAP Customer Data Cloud?

                    Answer: C


                    NEW QUESTION # 33
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 34
                    How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                    Answer: B


                    NEW QUESTION # 35
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 36
                    ......

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