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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 2: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 3: Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Topic 4: Testing | 11% | - Validate and test designs
|
| Topic 5: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 6: Declarative Design | 27% | - Design using Salesforce declarative tools
|
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NEW QUESTION # 85
A group of sales users needs to be guided step by step through a new process using Floating or Docked Prompts. Their administrative team wants the ability to see the adoption of this assistance via Reports and Dashboards. What out-of-the-box feature should be recommended?
Answer: A
Explanation:
The correct answer is A. In-App Guidance, as explicitly stated in the study guide.
The question contains two direct indicators: users need Floating or Docked Prompts, and administrators want to evaluate adoption through Salesforce reporting capabilities. The study guide associates those requirements with the out-of-the-box In-App Guidance feature.
In-App Guidance is used to provide contextual assistance directly within the Salesforce experience. The prompts can support users as they learn a new process without requiring them to leave their workflow for separate training material.
Option B introduces an AppExchange solution even though the requirement specifically asks for an out-of-the- box feature.
Option C, Screen Flow, can guide users through a business process, but it is not the feature identified by the guide for Floating and Docked Prompts.
The distinction is important: Screen Flow guides users through a structured transactional workflow, whereas In-App Guidance provides contextual adoption and learning assistance around the interface and process.
Because the administrative team also wants to assess adoption of the guidance, the study guide's answer fits both the instructional and measurement aspects of the requirement.
Study Guide reference/topics: In-App Guidance, Floating Prompts, Docked Prompts, adoption measurement, Declarative Design.
NEW QUESTION # 86
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
Answer: B
Explanation:
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
NEW QUESTION # 87
Cloud Kicks (CK) has a new Portal landing page built with Experience Builder. Upon review, CK does not think the company's brand experience is translated into the user experience; however, CK does confirm the Theme was set up correctly.
Which additional UX elements should be reviewed to influence the brand experience?
Answer: C
Explanation:
The additional UX elements that should be reviewed to influence the brand experience are visual, content, and interaction design.These elements are essential for creating a consistent, engaging, and memorable user experience that reflects the company's brand identity and values12.
Visual design refers to the use of colors, shapes, typography, images, icons, and other graphical elements to create a visual hierarchy, contrast, balance, and harmony on the page13.Visual design affects the user's perception, emotion, and attention, and can communicate the brand's personality, tone, and message13.For example, Cloud Kicks can use their logo, color scheme, and font to create a recognizable and distinctive visual identity for their portal landing page4.
Content design refers to the creation, organization, and presentation of text, audio, video, and other media to convey the brand's value proposition, story, and information to the user15.Content design affects the user's understanding, interest, and trust, and can communicate the brand's purpose, benefits, and voice15. For example, Cloud Kicks can use clear, concise, and compelling headlines, subheadings, and body text to highlight their products, services, and customer testimonials on their portal landing page.
Interaction design refers to the design of the user interface elements, such as buttons, links, menus, forms, and sliders, that enable the user to interact with the page and perform tasks1.Interaction design affects the user's behavior, satisfaction, and feedback, and can communicate the brand's functionality, usability, and responsiveness1. For example, Cloud Kicks can use intuitive, consistent, and accessible navigation, search, and filtering options to help the user find what they are looking for on their portal landing page.
By reviewing and improving these UX elements, Cloud Kicks can ensure that their portal landing page delivers a positive and coherent brand experience to their users, and that their brand identity is translated into the user experience.
The 5 Elements of User Experience Design
How to Create a Brand Experience That Works With Your UX
Visual Design Basics
Use Branding Sets in Experience Builder
Content Design: What It Is and Why It Matters
[How to Write Effective Web Content for Your Experience Cloud Site]
[Interaction Design Basics]
[Designing User Interfaces for Experience Cloud Sites]
NEW QUESTION # 88
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce. How should the designer ensure the best end-user experience?
Answer: A
Explanation:
The uploaded study guide identifies A. Group similar fields using sections as the correct page-layout practice.
A record page can contain many fields, and users need to understand the information quickly rather than scan an undifferentiated collection of inputs and values. Grouping related fields into meaningful sections creates structure and makes the page easier to navigate.
Option B recommends including every field that might potentially be useful. That approach increases visual clutter and places additional cognitive demands on users because they must repeatedly distinguish important information from peripheral information.
Option C concerns making field labels identical to API names. API names exist primarily for technical implementation purposes and do not define the organization or usability of the user-facing page layout.
The study-guide answer therefore focuses on information organization. Related content should be presented together so users can predict where information belongs and locate it more efficiently.
For example, fields concerning customer information, reservation details, scheduling, or status can be grouped according to their functional relationship rather than presented as one continuous list.
The result is a clearer visual hierarchy and a more efficient Salesforce record experience.
Study Guide reference/topics: Page layouts, field sections, information organization, visual hierarchy, Declarative Design.
NEW QUESTION # 89
A UX Designer is creating a one-to-many or many-to-one relationship between two objects. Which kind of relationship should the designer use to link the two objects?
Answer: C
Explanation:
The correct answer is C. Lookup, as explicitly shown in the study guide. A Lookup relationship is Salesforce's flexible mechanism for linking records between objects where one record can be associated with another without imposing the stronger dependency characteristics of a Master-Detail relationship. This makes it appropriate for common many-to-one relationships, where many child-side records may reference one record on another object.
The key distinction is relationship strength. A Master-Detail relationship creates a tightly coupled dependency. The detail record depends strongly on the master, and the relationship can affect ownership, sharing, roll-up summaries, and deletion behavior. It should therefore be used only when those stronger semantics are actually required.
A Hierarchical relationship is a specialized relationship available for the User object and is intended to create user-to-user hierarchy relationships. It is not the general-purpose solution for linking arbitrary business objects.
For a UX Designer, data-model decisions matter because they affect how related information is displayed, edited, navigated, and maintained in the user experience. Choosing the correct relationship type allows the designer and administrator to support the intended business interaction without introducing unnecessary data dependencies.
Therefore, for the generic one-to-many or many-to-one relationship described, Lookup is the appropriate choice.
Study Guide reference/topics: Salesforce data model, Lookup relationships, object relationships, Declarative Design.
NEW QUESTION # 90
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