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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Troubleshooting | 23% | - Operating system issues
|
| Topic 2: Operating Systems | 28% | - Windows installation, configuration, and management
|
| Topic 3: Operational Procedures | 21% | - IT service management
|
| Topic 4: Security | 28% | - Threats and mitigation
|
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NEW QUESTION # 316
Which of the following concepts should a technician consider when discussing confidential work projects with individuals outside the company?
Answer: C
Explanation:
An NDA (Non-Disclosure Agreement) is the concept a technician should consider to ensure that confidential work project details are not shared with unauthorized individuals outside the company.
NEW QUESTION # 317
An administrator applies security controls to a workstation that will provide protection from a brute-force attack against the user account. Which of the following actions should the administrator take?
Answer: A
Explanation:
The correct answer is C. Lock the account after three failed attempts. A brute-force attack attempts many password guesses. Account lockout directly slows or stops this by preventing unlimited login attempts.
Quentin Docter's Complete Study Guide explains that administrators should configure user account settings to limit the number of failed login attempts before the account is locked for a period of time. It specifically notes that setting a failed login attempt counter and lockout duration slows the progress of password attacks.
The same material notes that three failed attempts provides better security, although it may create more help desk calls. Restricting login times may reduce the attack window but does not stop repeated guessing during allowed hours. Requiring login after wake protects unattended sessions. Least privilege limits damage after compromise, but account lockout best mitigates brute-force password attempts.
NEW QUESTION # 318
A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?
Answer: B
Explanation:
Asking open-ended questions helps clarify the customer's actual needs and verify understanding before escalating, reducing the chance of miscommunication and incorrect outcomes.
NEW QUESTION # 319
A technician needs to perform remote maintenance on devices across the network. The devices may be unattended or in use by employees. Cross-platform support and built-in security are required. Which of the following remote technologies best meets these requirements?
Answer: A
Explanation:
SSH provides secure, encrypted remote access for maintenance tasks and supports multiple operating systems. It can be used on unattended systems or while employees continue using their devices without requiring a shared graphical session.
NEW QUESTION # 320
A user is attempting to install a high-end 3-D rendering application on a desktop computer. During the installation process, a hardware compatibility check fails, stating that the system does not meet the minimum requirements for the software to run. Which of the following should the technician check FIRST to resolve this issue?
Answer: C
Explanation:
3-D rendering is a graphics-intensive workload, and minimum hardware checks for this type of software commonly fail due to GPU capability (including dedicated vs. integrated GPU support) and VRAM requirements. Quentin Docter explains that application "Display" requirements can include " a graphics processing unit (GPU). A specific GPU may be required if the application will process video or graphics ." He also notes that " VRAM requirements are typically related to applications that are graphic intensive, such as gaming ," which aligns strongly with 3-D rendering workloads.
Mike Meyers' Lab Manual reinforces that " graphically demanding applications... state specific graphics requirements ," and that CompTIA focuses on " dedicated graphics cards versus integrated ones ," because integrated GPUs are often less capable for demanding graphics tasks. It also reminds that systems with integrated GPUs share RAM with graphics, which can matter when software checks VRAM.
Therefore, the first thing to verify is GPU requirements (B) , not USB/NIC/PSU.
NEW QUESTION # 321
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