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| Section | Objectives |
|---|---|
| Renewals and Subscription Lifecycle | - Cisco subscription models and licensing basics - Renewal lifecycle stages and timelines |
| Renewal Sales Process | - Renewal opportunity management - Forecasting and pipeline management |
| Commercial and Contract Fundamentals | - Renewal pricing and discount structures - Contract terms and compliance basics |
| Customer Success and Value Realization | - Customer adoption and success planning - Value tracking and expansion opportunities |
| Cisco Tools and Platforms | - Cisco ordering and subscription management tools - Partner and quoting systems |
Dynamischen Welt von heute lohnt es sich, etwas für das berufliche Weiterkommen zu tun. Angesichts des Fachkräftemangels in vielen Branchen haben Sie mit einer Cisco 700-805 Zertifizierung mehr Kontrolle über Ihren eigenen Werdegang und damit bessere Aufstiegschancen.
75. Frage
Which business benefit of on-time renewals on Cisco products and services is valid?
Antwort: B
76. Frage
Which two customer values are included in an Enterprise Agreement? (Choose two.)
Antwort: B,E
77. Frage
A portfolio ' s ACV Growth percent has remained flat across three consecutive renewal cycles, despite a healthy OTRR. Which expansion signal does this pattern indicate?
Antwort: D
Begründung:
A healthy OTRR (On-Time Renewal Rate) indicates that the organization is executing renewals successfully and on schedule. However, consistently flat ACV Growth across multiple renewal cycles signals that the recurring-revenue base is being retained without meaningful expansion. The appropriate interpretation is therefore that expansion activity is insufficient, and the account team should identify opportunities to increase customer value through additional services, capabilities, or solutions.
Cisco's current Renewals Manager v2.0 blueprint positions the RM not only as a protector of recurring revenue but also as a strategic contributor to growth. It requires candidates to interpret metrics such as ACV and OTRR and to identify expansion signals within the installed base. (Cisco Learning Content) Cisco's current Partner Incentive framework reinforces this distinction. The Growth Rebate is specifically based on increases in eligible ACV bookings relative to the prior rolling four-quarter baseline. If ACV remains unchanged, the portfolio is retaining business but is not generating incremental recurring value.
(Cisco)
Option B incorrectly assumes that flat growth proves customers have no additional needs. Option C ignores the growth component of recurring-revenue management. Option D incorrectly connects flat ACV Growth with declining OTRR; these measure different dimensions of performance.
Therefore, the signal is limited expansion activity requiring additional services or solution-growth motions, making A correct.
78. Frage
During a weekly Renewal Pulse meeting, the Operations team reports they are waiting on the Account Manager to confirm a final renewal term at T-60. Which communication approach reflects the RM ' s coordination role?
Antwort: D
Begründung:
At T-60, the Renewals Manager is responsible for actively coordinating the internal stakeholders required to keep the renewal progressing toward commercial execution. The correct communication pattern is therefore to provide the Account Manager with the current status, the specific action required, and a clear deadline for resolving the outstanding renewal-term decision.
Cisco's current Renewals Manager v2.0 (700-805) blueprint defines the RM as the Renewal Lead across the LAER lifecycle. It specifically requires the RM to determine required alignment among Sales, CSM, and Operations, maintain renewal readiness and clarity of ownership, and use the RACI framework to prevent execution gaps. Cisco also requires RMs to prioritize activities according to the T-120, T-90, T-60, and T-30 operational checkpoints. (Cisco Learning Content) At T-60, merely documenting a blocker is insufficient. The RM must actively drive accountability so the commercial dependency is resolved before it threatens the renewal timeline.
Option A bypasses the Account Manager and disregards established commercial ownership. Option B introduces unnecessary delay by postponing action until a monthly meeting. Option D records the problem but does not actively coordinate its resolution.
The RM should therefore make ownership explicit, communicate the required next step, establish timing, and follow through until completion. This is precisely the coordination behavior expected of the Renewal Lead.
Therefore, C is correct.
79. Frage
How does a Renewals Manager work with a Customer Success Manager and other Customer Success roles?
Antwort: D
80. Frage
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