220-1202 Test Guide, Exam 220-1202 Assessment

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Security28%- Security best practices
  • 1. Implement physical security measures
  • 2. Apply least privilege principles
  • 3. Perform data destruction and disposal
- Security fundamentals
  • 1. Implement authentication and access controls
  • 2. Configure wireless security
  • 3. Apply encryption technologies
- Threat prevention
  • 1. Secure end-user devices
  • 2. Prevent phishing and social engineering
  • 3. Detect and remove malware
Operating Systems28%- File systems and maintenance
  • 1. Configure backup and recovery
  • 2. Perform OS updates and upgrades
  • 3. Manage file systems and permissions
- Windows tools and utilities
  • 1. Use Command Prompt and PowerShell
  • 2. Manage disks and partitions
  • 3. Use Task Manager and Device Manager
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Manage mobile operating systems
  • 3. Install and configure Windows
Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems
- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Fix application and driver errors
  • 3. Troubleshoot performance problems
- Security-related troubleshooting
  • 1. Identify malware symptoms
  • 2. Recover compromised systems
  • 3. Resolve unauthorized access issues
Operational Procedures21%- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Perform disaster recovery procedures
  • 3. Verify data integrity
- Safety and compliance
  • 1. Understand environmental impacts
  • 2. Follow workplace safety procedures
  • 3. Handle hazardous materials properly
- Documentation and professionalism
  • 1. Use professional communication skills
  • 2. Maintain accurate documentation
  • 3. Follow change management procedures

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q58-Q63):

NEW QUESTION # 58
An administrator is investigating a technical outage. The management team wants information that includes the summary of the outage and actions taken. Which of the following documentation should the administrator provide to the management team?

Answer: D

Explanation:
An incident report documents key details such as the cause of the outage, steps taken to resolve it, and measures to prevent recurrence. It is a post-mortem analysis often shared with stakeholders to improve future response.
According to the Quentin Docter - CompTIA A+ Complete Study Guide:
"An incident report provides a summary of an event that disrupted normal operations and includes a timeline of what occurred, how the issue was diagnosed and fixed, and who was involved in the resolution".
This is reaffirmed in Travis Everett's All-in-One Guide:
"Documentation after an incident helps technical teams and management review the situation and learn from it. This is formalized in an incident report".


NEW QUESTION # 59
A network technician notices that most of the company ' s network switches are now end-of-life and need to be upgraded. Which of the following should the technician do first?

Answer: B

Explanation:
The first step in the IT change management process is to identify and propose the change. In this case, the technician notices a need (end-of-life network switches), so the appropriate action is to formally propose a change. This proposal would be documented and submitted for approval before any planning or implementation occurs.
According to the CompTIA A+ 220-1102 objectives under Operational Procedures (Domain 4.0), the change management process follows these typical steps:
Submit a change request (Propose the change)
Review and approval (Approve the change)
Planning and scheduling (Schedule the change)
Implementation
Documentation and review
Therefore, proposing the change is the correct first step in accordance with standard ITIL-based change management practices.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information management.
Study Guide Section: Change Management Process


NEW QUESTION # 60
A technician is preparing to replace the batteries in rack-mounted UPS system. After ensuring the power is turned off and the batteries are fully discharged, the technician needs to remove the battery modules from the bottom of the rack. Which of the following steps should the technician take?

Answer: C

Explanation:
UPS battery modules are heavy and awkward; employing proper lifting techniques (e.g., lifting with the legs, keeping the back straight, and using team lifts or mechanical aids as necessary) prevents musculoskeletal injuries and ensures safe removal.


NEW QUESTION # 61
A customer's laptop will not turn on. The customer is distraught and panicking because the laptop contains family pictures that can never be replaced. Which of the following communication techniques is most important for the technician to demonstrate in this situation?

Answer: D

Explanation:
In emotionally sensitive situations, it is critical that the technicianprojects confidenceand maintains a calm, positive demeanor to reassure the customer.
FromAll-in-One Exam Guide:
"Confidence and empathy are key when working with distressed users. Demonstrating competence can help ease the customer ' s anxiety."


NEW QUESTION # 62
An endpoint's screensaver no longer activates automatically. The global security policy states that the screensaver should activate after the endpoint has been idle for an hour. Which of the following commands should the technician run on the endpoint to investigate this issue?

Answer: B

Explanation:
The gpresult command displays the Resultant Set of Policy, allowing the technician to verify whether the screensaver policy is being applied and to troubleshoot Group Policy-related issues affecting the endpoint.


NEW QUESTION # 63
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