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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Governance and Administration	20%	- Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies - Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies
Channel Strategy	25%	- Channel architecture design 1. Channel naming conventions and organization 2. Channel segments and cross-org channels 3. Public vs. private channel strategy - User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management
Discovery	20%	- Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers - Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs
Workflows and Integrations	12%	- Workflow Builder 1. Custom workflow templates 2. Automate routine processes - Integrations and apps 1. App management and distribution 2. Third-party integrations
Security	18%	- Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration - Slack security and compliance 1. Data Loss Prevention (DLP) 2. Enterprise Key Management (EKM) 3. Retention policies and export
Migration and Change Management	5%	- Migration planning 1. Transition from other platforms 2. Data migration strategies - Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans

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Salesforce Certified Slack Consultant Sample Questions (Q37-Q42):

NEW QUESTION # 37
When presenting the final Slack grid design to a client for sign-off, what should be the primary focus of your presentation to ensure client understanding and agreement?

A. Showcasing the most advanced technical features of Slack, regardless of their relevance to the client's needs
B. The total cost of implementing the proposed grid design
C. Detailing the rationale behind the grid structure, how it aligns with the client's workflow, and how it addresses their specific communication needs
D. Emphasizing the aesthetic appeal of the Slack interface in the new design

Answer: C

Explanation:
The primary focus when presenting the final grid design should be on explaining the rationale behind the chosen structure. This includes how the design aligns with the client's workflow and addresses their specific communication and collaboration needs. This approach ensures that the client understands the benefits and functionality of the design, leading to informed agreement.

NEW QUESTION # 38
Your client recently acquired a company that has a more mature level of Slack usage. To streamline processes and facilitate cross-departmental collaboration your client is upgrading to Enterprise Grid, but they need your recommendation on how to best balance Slack maturity levels, use cases and change management needs.
Your client primarily uses email to socialize company announcements, while the company it acquired primarily uses Slack. Additionally, the client is working hard to ensure that the leadership teams from both companies have visibility and input with the Enterprise Grid project to result in a smooth transition.
Which Communication Plan component(s) will you customize to meet your client's needs?

A. Customized emojis and delivery method
B. Sender(s) of the communication only
C. Delivery method only
D. Sender(s) of the communication and delivery method

Answer: D

Explanation:
The correct answer is C . The scenario has two major change-management variables: different communication habits and leadership visibility from both companies. Because one organization primarily uses email and the acquired company primarily uses Slack, the communication plan must customize the delivery method . A single channel of communication would miss part of the audience or fail to meet users where they already work. At the same time, both leadership teams need visibility and input, so the sender(s) of communication must also be customized. Communications may need to come from executives or leaders from both organizations to build credibility and reduce resistance during the transition. Option A is incomplete because sender alignment alone does not solve the email-versus-Slack delivery difference. Option B is incomplete because delivery method alone does not address stakeholder trust and leadership representation. Option D is weak because custom emojis are not a core communication-plan component for acquisition change management. The correct plan adjusts both sender and delivery method.

NEW QUESTION # 39
In designing learning materials for new Slack users in a large organization, what should be the focus to ensure they effectively understand and use Slack?

A. Creating materials that focus exclusively on Slack's history and development, without practical usage instructions
B. Materials that start with Slack basics, such as messaging and channel navigation, followed by more advanced features like app integrations and workflow creation
C. Developing materials that are highly technical, catering only to IT professionals and advanced users
D. Concentrating only on the most complex features of Slack, assuming basic knowledge

Answer: B

Explanation:
For new users, it's crucial to start with the basics of Slack, like messaging and navigating channels, and then progressively move to more advanced features. This structured approach ensures users build a solid foundation before tackling more complex functionalities, enhancing overall understanding and proficiency.

NEW QUESTION # 40
Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A. Perform a one-time audit of existing apps and processes.
B. Establish an app approval process.
C. Install and pre-approve a list of apps.
D. Track usage of apps and document the business owner for each app.
E. Enable employees on how to use and request apps.

Answer: B,C

Explanation:
The correct answers are A and B . Before launch, Enterprise Grid admins should make sure the essential app ecosystem is ready and governed. Installing and pre-approving a list of trusted apps gives users immediate access to approved productivity tools and reduces friction at launch. Establishing an app approval process is equally important because it defines how future app requests will be submitted, reviewed, approved, restricted, or rejected. Option C is useful as part of enablement, but the question asks which app rollout best practices should be completed before launch, and policy/process readiness comes first. Option D may apply when migrating an existing Slack environment with installed apps, but it is not the universal best answer for app rollout. Option E is valuable for ongoing app governance, but usage tracking and business-owner documentation are lifecycle practices, not the two most immediate pre-launch requirements. App launch readiness requires both approved apps and a clear approval model.

NEW QUESTION # 41
A multinational corporation is using Slack to facilitate communication across different regions and departments. What channel naming strategy should they implement to best serve their diverse and extensive team?

A. Encourage departments to develop their own naming conventions independently
B. Name channels after the team leaders to identify ownership
C. Create channels based solely on project names without additional context
D. Use a standardized format that includes the department and region for each channel

Answer: D

Explanation:
A standardized naming format that includes both the department and region helps in quickly identifying the relevant channels for users across different regions and departments, aiding in better organization and communication.

NEW QUESTION # 42
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