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| Section | Weight | Objectives |
|---|---|---|
| Customer Success Foundation | 10% | - Define customer experience - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms |
| Roles and Responsibilities | 30% | - Describe Renewals Manager role and integration - Explain renewals tasks and success metrics |
| Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Cisco Tools and Processes | 20% | - Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes |
| Business Acumen | 30% | - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals |
>> 700-805 Test Lab Questions <<
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NEW QUESTION # 100
Which area of the success plan is the renewal manager responsible?
Answer: B
NEW QUESTION # 101
What support should an RM take from the CSM?
Answer: A
Explanation:
Communicate value and the impact of Cisco solutions to the customer
Help the customer achieve their desired outcomes and realize the full potential of their investment Provide feedback and insights on customer health, satisfaction, and adoption
NEW QUESTION # 102
How can an RM provide evidence of a mature, repeatable renewal risk management process during a Customer Success Practice Maturity capability audit?
Answer: B
Explanation:
A well-maintained Risk Log is the strongest evidence because it demonstrates that renewal-risk management is an established, repeatable operational process rather than an informal or purely outcome-based activity. A mature practice should be able to show that risks are consistently identified, categorized, assigned to accountable owners, mitigated, monitored, and ultimately resolved or closed.
Cisco's current Renewals Manager v2.0 blueprint specifically requires RMs to categorize renewal risks across Adoption, Technical, Commercial, and Contractual dimensions based on early-warning indicators and to evaluate mitigation strategies for identified renewal risks. These competencies imply a structured mechanism for recording and managing risks throughout the renewal lifecycle. (Cisco Learning Content) Cisco's Customer Success Practice Maturity model likewise evaluates organizational capability across areas including People, Process, Tools, Technical Capability, and Profitability, with requirements becoming progressively more rigorous from Basic through Intermediate to Expert maturity. Cisco specifically identifies documented processes and practices across the LAER lifecycle as part of progression toward higher maturity.
(Cisco Community)
Option A demonstrates a performance outcome but does not prove how risks were managed. Option B measures customer sentiment, not renewal-risk governance. Option C demonstrates quoting activity but not systematic risk management.
A Risk Log containing risk type, impact, owner, mitigation action, target date, status, and resolution date provides auditable evidence that the process is controlled and repeatable. Therefore, D is correct.
NEW QUESTION # 103
Which critical task must be performed during the Qualification phase?
Answer: A
Explanation:
According to the Cisco website1, one of the critical tasks during the Qualification phase is to validate customer inventory, which includes:
Reviewing the Available to Renew (ATR) report and identifying any discrepancies or missing items Confirming the accuracy of the contract end dates, product IDs, serial numbers, and quantities Updating the ATR report with any changes or corrections
NEW QUESTION # 104
Which services are contained in the CX portfolio?
Answer: C
Explanation:
CX portfolio consists of five service categories that cover the entire lifecycle of a technology:
Support Services: Provide technical support, software updates, and smart capabilities to help customers maintain network availability, security, and performance Business Critical Services: Provide expert guidance, best practices, proactive support, and insights to help customers optimize their network performance, security, and availability Professional Services: Provide consulting, design, implementation, integration, optimization, and migration services to help customers deploy and adopt Cisco solutions Managed Services: Provide end-to-end management, monitoring, and operation of customer's network infrastructure and applications by Cisco or certified partners Learning Services: Provide training, certification, and enablement programs to help customers develop their skills and capabilities on Cisco technologies
NEW QUESTION # 105
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