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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Solution capabilities and value propositions
    • 2. Use cases across customer journey
      Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Personalization and analytics use cases
        • 2. Data-driven customer engagement
          Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Omnichannel customer engagement
            • 2. Customer experience transformation scenarios
              Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. Data flow between CX and ERP systems
                • 2. End-to-end process integration

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

                  NEW QUESTION # 28
                  What is SAP Customer Data Cloud designed to do?

                  Answer: A


                  NEW QUESTION # 29
                  Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                  Which SAP Customer Experience solution would you recommend?

                  Answer: D


                  NEW QUESTION # 30
                  What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 31
                  Your customer wants to sell their products and services through the internet.
                  Which application would you recommend?

                  Answer: D


                  NEW QUESTION # 32
                  Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 33
                  ......

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