準備充分的新版L5M9題庫上線和資格考試中的領先提供者和更新的CIPS Operations Management

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Understand planning and control in operations management- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Just-in-time and lean principles
  • 2. Inventory models and systems
Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Process types and layouts
  • 2. Capacity planning strategies
- Analyse the design of goods and services
  • 1. Design for sustainability and lifecycle
  • 2. Product and service design considerations
Understand the improvement of operations management- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
- Analyse operations improvement strategies
  • 1. Benchmarking techniques
  • 2. Lean operations and waste reduction
  • 3. Continuous improvement (Kaizen)
Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Order qualifying and order winning objectives
  • 2. From implementing to supporting to driving strategy
  • 3. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 4. The stages of development of operations strategy
  • 5. Top down and bottom up perspectives of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. The extent of operations management in organisations
  • 3. Operations management in different types of organisations

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最新的 CIPS Level 5 Advanced Diploma in Procurement and Supply L5M9 免費考試真題 (Q113-Q118):

問題 #113
A bread factory is introducing a 'Poka yolk' methodology to reduce defects. What will be the focus of this?

答案：A

解題說明：
Poka Yolk is about reducing human / user errors. This is from p.134


問題 #114
Logan has recently been appointed to the position of Operations Manager within in IT firm. The CEO has charged Logan with improving the performance of the department, in particular, in ensuring that promises made to customers are kept. Logan is therefore prioritising KPIs for the team including the delivering of services on-time and customer retention.
Which of the 5 Performance Objectives of Operations Management is Logan focusing on?

答案：B

解題說明：
This is dependability because it relates to keeping promises to customers. This is from p.37.


問題 #115
What is the end purpose of introducing a Total Quality Management process to the operations department of an organisation?

答案：C

解題說明：
The overarching goal of TQM is customer satisfaction. This is from p.105. There are a lot of questions in the exam on TQM so do revise this section


問題 #116
When conducting a Failure Mode and Effective Analysis (FMEA) which system could be used to show risks to a business's operations? Select TWO

答案：A,B

解題說明：
an FMEA is very similar to a risk assessment- it looks at potential failures and the likelihood and severity that these have on an organisation. In order to figure out which failures would have the biggest impact on a business, you'd give the failure a score for likelihood and a score for severity. This would be on a scale 1-10. You can then go one step further and use a RAG system (Red Amber Green) to denote which of the failures are severe (Red e.g. scores over 8) and which are not severe (Green e.g. scores under 2). The textbook does mention scales but doesn't mention the RAG system. However RAG is mentioned in other modules and should be a concept you're familiar with. The other two answers are clearly wrong- ABC Analysis is about categorising inventory and colour coding is not a recognised system and would be different for each organisation. P.99


問題 #117
Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

答案：A,C

解題說明：
FMEA is categorised into two parts; design and process. This is from p.97


問題 #118
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