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SAP C_FSM_2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Topic 2: Analytics and Reports	<10%	- Generate and interpret reports for decision-making - Access and use reporting tools
Topic 3: Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service
Topic 4: Planning and Dispatching	11% - 20%	- Create, assign, and manage service calls and resources - Features of planning and dispatching module
Topic 5: Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Topic 6: Master Data Management	<10%	- Create, maintain, and integrate master data - Components and data model of MDM
Topic 7: Architecture and Administration	11% - 20%	- Company settings, permissions, and business rules configuration - Architectural components of SAP FSM
Topic 8: Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Topic 9: Integrations	<8%	- Integration with SAP and third-party systems - End-to-end integration scenarios

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SAP Certified - SAP Field Service Management Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.

A. Value Roadmap development
B. Business Capability Map creation
C. Technical Assessment
D. Solution Marketing Diagram creation

Answer: A,B,C

NEW QUESTION # 63
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.

A. SAP LeanIX
B. SAP Marketing Cloud
C. BTP Build Apps
D. SAP Signavio

Answer: A,C,D

NEW QUESTION # 64
Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A. Autoscheduling
B. Smartforms and feedback (checklists)
C. Customer self service

Answer: B

NEW QUESTION # 65
How can smartform instances be created?
There are three correct answers.

A. Manually by a technician on a mobile app
B. Automatically by a business rule
C. By the customer in the FSM Self Service application
D. Manually by a dispatcher on the Field Service Management web UI

Answer: A,B,D

NEW QUESTION # 66
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
C. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D. All data required for an online report is read from the FSM cloud.

Answer: A,B,D

NEW QUESTION # 67
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