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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Calculation Matrices and Procedures - Integration Procedures: connectivity and data flow - DataRaptors: purpose, design, and usage |
| Topic 2: FlexCards | 23% | - Grouping and displaying customer 360 information - Designing FlexCards to meet requirements - Capabilities and use cases of FlexCards |
| Topic 3: OmniScripts | 27% | - Structure and components of OmniScripts - Validation and alignment with business needs - Mapping business processes to OmniScript steps |
| Topic 4: Best Fit Solutioning | 27% | - Performance, security, and best practices - Gathering and analyzing business requirements - Mapping requirements to OmniStudio capabilities - Fit-gap analysis and solution design |
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NEW QUESTION # 24
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Answer: C
NEW QUESTION # 25
An OmniStudio Consultant marks a field as " Required " in the Data Mapper Load configuration, although the field is not marked as required in the Salesforce schema.
What is the result of this configuration during a data creation step?
Answer: D
Explanation:
The relevant Data Mapper Load configuration is officially called Required for Upsert . This setting operates within the Data Mapper mapping logic; it does not modify the underlying Salesforce field metadata.
Salesforce documentation states that when a field configured as Required for Upsert is null, the corresponding record operation is prevented rather than simply assigning null or waiting for Salesforce schema validation.
Salesforce also documents that this configuration can prevent a linked object record from being created when the required input value is absent. Consequently, the requirement exists at the Data Mapper execution layer independently of whether the target Salesforce field itself is mandatory. Among the available choices, D expresses the intended behavior: the load operation cannot proceed normally when the required mapped input is missing.
NEW QUESTION # 26
which Action element redirects the user outside an LWC OmniScript?
Answer: A
Explanation:
Explanation
The Action element that redirects the user outside an LWC OmniScript is Navigate. Navigate allows the user to navigate to a URL or a Salesforce record or page. Response, Done, and Post to Object are not Action elements, but End elements that terminate an OmniScript.
NEW QUESTION # 27
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
Answer: D
Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format.
The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status
NEW QUESTION # 28
A business implements several OmniScripts and requests a design review to identify possible improvements.
During the review, the consultant notices that each OmniScript needs to update address data, but each OmniScript collects the information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?
Answer: D
NEW QUESTION # 29
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