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| Section | Objectives |
|---|---|
| Scheduling and Dispatch | - Scheduling optimization
|
| Work Order Management | - Work order creation and lifecycle
|
| Configuration and Implementation | - Field Service setup and configuration
|
| Field Service Fundamentals | - Field service business processes and use cases
|
| Reporting and Optimization | - Analytics and performance tracking
|
| Mobile Workforce Management | - Salesforce Field Service Mobile App
|
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問題 #15
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
答案：D
解題說明：
Work order line items are used to track individual products or services that are part of a work order. By creating a work order line item for each installed product that needs servicing, the system can track the status and completion of each product separately.
References: https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics
/field_service_work_order_line_items
問題 #16
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
答案：B,D,E
解題說明：
Inventory is used to track product quantities in different locations such as warehouses or vans. Products Consumed are used to report when parts are used by technicians during service appointments and adjust inventory levels accordingly. Mobile Locations are used to track inventory in technicians' vans or trucks using geolocation data from their mobile devices. Warehouse Locations are used to track inventory in fixed locations such as warehouses or depots using address data from their records. Products Required are used to request products from inventory for a service appointment, butdo not ensure that technicians report when parts are used. References: https://help.salesforce.com/s/articleView?id=sf.fs_inventory_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed.htm&type=5https://help.salesforce.com
/s/articleView?id=sf.fs_mobile_locations_overview.htm&type=5
問題 #17
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
答案：A,B
解題說明：
These two scenarios are fully supported by Maintenance Plans, which allow creating recurring work orders and service appointments based on various criteria. References:https://help.salesforce.com/s/articleView?
id=sf.fs_maintenance_plans_overview.htm&type=5
問題 #18
Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)
答案：B,C
解題說明：
These two ways should be recommended to track these inventory requirements in Salesforce, as they allow specifying which products are needed for work orders or work order line items and updating the inventory accordingly. References:https://help.salesforce.com/s/articleView?id=sf.fs_products_required.htm&type=5
問題 #19
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
答案：A
解題說明：
Excluded Resources are used to prevent certain service resources from being assigned to specific accounts or locations based on customer feedback or preferences. Assigning theTechnician to a new Service Territory would affect all their service appointments, not just those for that Customer. Removing the Technician as a Preferred Resource would not prevent them from being assigned to that Customer, but would lower their priority. Creating a new Work Order Validation Rule would not affect the scheduling or optimization of service appointments, but would only validate data entry on work orders. References: https://help.salesforce.
com/s/articleView?id=sf.fs_excluded_resources.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_territories.htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_preferred_resources.htm&type=5
問題 #20
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