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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Section	Objectives
Prioritization and Work Management	- Work planning and prioritization 1. Backlog management 2. Capacity and demand management
Information and Technology	- Supporting technologies 1. Automation and tool integration 2. Service management technologies
Organizational Structure and Teams	- Team culture and collaboration 1. Team capabilities and competencies 2. Workforce planning and development
Create, Deliver and Support Practices	- Supporting management practices 1. Knowledge management 2. Problem management 3. Change enablement 4. Service desk 5. Incident management - Service performance and quality 1. Monitoring and measurement 2. Continual improvement
Introduction to Create, Deliver and Support	- Core concepts of service value streams 1. Service value system integration 2. Value streams and workflows
Value Stream Design and Development	- Designing service value streams 1. Service design considerations 2. Customer journey mapping

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We don't want you to prepare and practice the old questions and waste time. Therefore, our team of certified experts includes updated ITIL 4 Specialist: Create, Deliver and Support ITIL-4-CDS Exam Questions as soon as they are released. PracticeDump provides up-to-date Peoplecert exam questions.

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q41-Q46):

NEW QUESTION # 41
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

A. Use the latest technology capabilities to improve the look and feel of the designed solution
B. Interview customers about their preferences
C. Involve many users from every target group in all steps of the design
D. Create realistic user personas based on the gathered user data

Answer: D

NEW QUESTION # 42
An enterprise delivers a new multi-region, container-based service every two weeks.
Deployments span private data centers and multiple public clouds, require database schema changes, feature-flag updates, and real-time rollback capabilities. Failures in any stage risk data loss, security gaps or customer outages. Which ONE practice should own the end-to-end orchestration, automation and governance of these deployments to ensure consistency, traceability and rapid recovery?

A. Deployment Management practiceright
B. Release Management practice
C. Infrastructure and Platform Management practice
D. Change Enablement practice

Answer: A

Explanation:
The Deployment Management practice specializes in planning, scheduling and controlling the movement of release packages into live environments. It defines standardized pipelines for containers, database migrations, feature-flag switches and rollback mechanisms. By enforcing environment-specific deployment plans, automated checks and audit trails, Deployment Management ensures every change is traceable and recoverable across all regions and cloud platforms.

NEW QUESTION # 43
At xyz organisation, five specialized departments Incident Management, Change Enablement, Release Management, Service Desk and Problem Management work with separate tools, processes and KPIs. Requests often stall at each handover, visibility is fragmented, and accountability is unclear. Leadership wants to reorganize around value streams to eliminate these barriers. Which ONE organizational approach will best align with ITIL 4 recommendations and break down functional silos?

A. Minimize handover points by assigning end-to-end ownership to existing departments
B. Form cross-functional, product-focused teams responsible for all stages of the service lifecycleright
C. Strengthen hierarchical governance to enforce stringent SLAs between teams
D. Centralize specialist skills into a single center of excellence to drive deep expertise

Answer: B

Explanation:
ITIL 4 emphasizes organizing around products or services rather than functions. Cross-functional, product-focused teams bring together all necessary roles-design, build, operate and improve- within a single unit. This reduces handoffs, fosters shared goals, improves visibility and accelerates value delivery.

NEW QUESTION # 44
Which statement about `service integration as a service' isCORRECT?

A. Multiple vendors provide the service integration and management function
B. The service integrator does not deliver any services to the organization
C. The service integrator provides services and manages other vendors
D. The service integrator can be easily replaced by other vendors to leverage better pricing

Answer: C

NEW QUESTION # 45
Sunrise Bank reorganized its customer support function into cross-functional, end-to-end value- stream teams that include service desk analysts, incident responders, problem managers, and change coordinators. After three months, teams still dispute task priorities, handoff delays persist, and customer satisfaction scores vary widely. According to ITIL 4 principles and the four dimensions of service management, which ONE action should leadership prioritize to establish clear accountability, align objectives, and improve collaboration?

A. Rotate members through each functional specialty on a one-month cycle to broaden individual skill sets
B. Institute weekly facilitated stand-up meetings for each value-stream team to review progress and reassign tasks
C. Implement strict, role-based SLAs for every handoff between functional specialties, with automated escalation on breach
D. Collaboratively develop a team charter that defines end-to-end value-chain responsibilities, shared outcome-focused KPIs, and decision-making guidelinesright

Answer: D

Explanation:
A jointly created team charter aligns all members on shared objectives, clarifies end-to-end ownership, embeds collective KPIs, and supports ITIL 4's guiding principles of collaborate and promote visibility.

NEW QUESTION # 46
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