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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping | 12% | - Process analysis
|
| Topic 2: Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Topic 3: Customer Discovery | 17% | - Business analyst responsibilities
|
| Topic 4: User Stories | 18% | - Agile documentation
|
| Topic 5: Development Support and User Acceptance | 12% | - Solution validation
|
| Topic 6: Requirements | 18% | - Requirements management
|
>> Certified-Business-Analyst受験内容 <<
長年の努力と革新とクライアントベースのコンセプトを中心に、当社は業界の旗艦企業に成長しました。当社は、Certified-Business-Analyst試験の準備の質の向上に苦労し、Certified-Business-Analystスタディガイドの研究と革新に多大な努力とお金を投資しています。業界での当社のブランド名は、優れたCertified-Business-Analyst学習ガイドで有名です。高品質、思いやりのあるサービス、絶え間ない革新、そしてCertified-Business-Analyst試験問題での最初の顧客の概念は、当社の4つの柱です。
質問 # 160
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?
正解：B
解説：
Explanation
The influencing style that the BA is using is inspiring. Inspiring is a style that appeals to the emotions and values of the stakeholders, and motivates them to achieve a shared vision or goal. The BA is using an inspiring style by showing them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened its time to close and increased its close rate by 30%. This helps to create a positive and aspirational image of what Sales Cloud can do for them, and encourages them to overcome their resistance and embrace the change. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/influence-s
質問 # 161
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?
正解：A
解説：
Explanation
A storyboarding session is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. This can help stakeholders understand the benefits and challenges of the proposed solution and provide feedback. A UPN diagram is a process modeling technique that shows the flow of activities and decisions, but it does not show how Marketing Cloud uses insights to create journeys. A capability model is a strategic tool that shows the high-level capabilities of an organization, but it does not show how a specific solution works. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/get-start
質問 # 162
A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?
What are the next steps the business analyst should take?
正解：B
解説：
This answer states that documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager who customized all of their list views on the Account object to include a new field and realized they are unable to modify the recently viewed list. Documenting the desired outcome means that the BA records what the sales manager wants to achieve or accomplish by modifying the recently viewed list, such as filtering, sorting, or grouping by the new field. Researching the impact of making a change means that the BA investigates how modifying the recently viewed list would affect other aspects of UC's Salesforce environment, such as performance, security, usability, etc. Documenting the desired outcome and researching the impact of making a change are the next steps that the BA should take after receiving feedback from UC's sales manager because they help the BA to understand and validate the business need and expectation of the sales manager, and to evaluate and propose possible solutions or alternatives for modifying the recently viewed list. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-stakeholder
質問 # 163
Which method should a business analyst use to show current state business flows in Salesforce?
正解：A
解説：
Universal Process Notation (UPN) is a method to show current state business flows in Salesforce. UPN is a process modeling technique that shows the flow of activities and decisions using simple symbols and plain language. It can help document existing processes in a clear and concise way that can be easily understood by anyone involved in the project. Entity Relationship Diagramming (ERD) is not a method to show current state business flows in Salesforce. ERD is a data modeling technique that shows the relationships among entities using symbols and attributes. It can help design database schemas or data structures for an application.
Storyboarding is not a method to show current state business flows in Salesforce. Storyboarding is a technique to help stakeholders visualize how a solution will work by creating sketches or mockups of the user interface and interactions. It can help elicit feedback and validate requirements for a proposed solution. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/business-process-mapping
質問 # 164
Cloud Kicks is preparing for User Acceptance testing (UAT) related to an upcoming major release.
To which environment should a business analyst recommend that users log in to complete their assigned testing?
正解：A
解説：
This answer states that a full sandbox is what users should log in to complete their assigned testing for preparing for UAT related to an upcoming major release at Cloud Kicks. A full sandbox is a type of sandbox that copies all data and metadata from an organization's production environment into an isolated environment for development, testing, or training purposes. A full sandbox is what users should log in to complete their assigned testing because it provides a realistic and accurate representation of how the new functionality would work in production, and it allows users to test without affecting live data or operations. References:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models
/application-lifecycle-and-development-models-sandboxes
質問 # 165
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今日、社会での競争はより激しく、専門知識がなければ競争で有利な地位を占めることができず、除かれることもあります。テストCertified-Business-Analyst認定に合格すると、一部の分野で有能になり、労働市場で競争上の優位性を獲得できます。 Certified-Business-Analyst学習教材を購入すると、Certified-Business-Analystテストにスムーズに合格します。当社Salesforceの製品は多くの利点を高め、テストの準備をするのに最適です。 Certified-Business-Analyst学習準備は、一流の専門家チームによってコンパイルされ、実際の試験と密接にリンクしています。
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