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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Available Languages: | English |
| Related Certifications: | Unified Contact Center Enterprise Specialization |
| Exam Duration: | 90 minutes |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccea.html |
Cisco的500-442認證考試是現在IT領域非常有人氣的考試。取得這個考試的認證資格對想晉升的人們來說是最好的，也是最可以看到效果的選擇。而且，借助這個考試你也可以提高自己的技能，掌握更多的對工作有用的技術。這樣你就可以更好地完成你的工作，向別人展示你的超強的能力。也只有这样你才可以获得更多的发展机会。
Cisco 500-442 考試是對於想在聯繫中心管理領域推進職業生涯的 IT 專業人士來說必不可少的認證考試。此認證驗證了候選人在管理和疑難排解 Cisco 聯繫中心企業系統方面的技能，並增強了他們有效處理聯繫中心日常運營的能力。候選人可以通過獲得管理這些系統的經驗以及利用 Cisco 的官方培訓課程和學習材料來準備考試。
Cisco 500-442認證考試涵蓋了與Cisco CCE解決方案管理和管理有關的廣泛主題。這些主題包括CCE組件的安裝和配置，代理，技能組和團隊的管理以及Cisco Unified Contact Center Enterprise（UCCE）解決方案的管理。還將測試候選人，以解決與CCE解決方案有關的常見問題的能力，包括呼叫路由，報告和系統性能。考試由65-75個多項選擇問題組成，候選人有90分鐘的時間來完成考試。
問題 #21
Which two servers can be accessed from the Web Administration tool? (Choose two.)
答案：B,C
問題 #22
What is the function of the CVP Subdialog Return element in a VXML application?
答案：B
解題說明：
The function of the CVP Subdialog Return element in a VXML application is to populate variables sent back to Cisco Contact Center Enterprise (CCE) from the VXML application. This element is used at the end of a subdialog invocation to return control to the main IVR application, along with any data collected or processed during the subdialog. This mechanism allows for dynamic exchange of information between different parts of an IVR application and the broader Contact Center solution, enabling complex call flows and data-driven decision-making.References:Documentation on Cisco's VXML Server and CVP provides detailed information on how Subdialog Return elements are used within VXML applications to interface with CCE and other components of the Contact Center infrastructure.
問題 #23
Which two steps are required to configure RONA for CCE? (Choose two.)
答案：C,E
問題 #24
Which tool can be used to verify the configuration of Basic Call settings?
答案：D
解題說明：
After configuring the basic call flow elements in Cisco CCE (Dialed Numbers, Call Types, Scripts, Skill Groups), administrators need a way to verify that calls are being processed correctly and that configuration is working as expected in real time.
Why the Correct Answer is Right: D is correct. The Call Tracer (Call Trace tool) is the purpose-built diagnostic tool for verifying CCE call configuration. It allows administrators to trace a call through the entire CCE system in real time-showing how the Dialed Number is matched, which Call Type is selected, which Routing Script runs, and how the call is ultimately handled. This directly verifies Basic Call settings.
Why Each Incorrect Answer is Wrong: A is wrong because the Deleted Objects tool is used to manage and purge objects marked for deletion from the CCE database-it is not a diagnostic or verification tool. B is wrong because ICM Script Editor creates and modifies routing scripts-it can display script logic but does not actively trace call processing in real time. C is wrong because the Router Log Viewer provides detailed router processing logs for deep troubleshooting-it is a log analysis tool, not a real-time call configuration verification tool.
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問題 #25
Which communication protocol is being used between PG/Router and Live Data to generate report information?
答案：D
解題說明：
Cisco Live Data is a real-time reporting subsystem that streams agent and call data to CUIC and Finesse. It requires a specific high-speed protocol to handle the stream of real-time events from the CCE routing components.
Why the Correct Answer is Right: C is correct. TIP (Transmission Interface Protocol) is the Cisco proprietary protocol used for real-time communication between the PG/Router and Live Data components. TIP carries event-driven messaging about agent states, call events, and routing decisions in real time, enabling the Live Data subsystem to generate up-to-the-second reports.
Why Each Incorrect Answer is Wrong: A is wrong because TCP is a generic transport protocol-while TIP may run over TCP/IP at the transport layer, the application-layer protocol between PG/Router and Live Data is specifically TIP. B is wrong because HTTP is a web protocol used for browser-based interfaces and some REST APIs, but not for the PG/Router-to-Live-Data communication path. D is wrong because UDP is a connectionless protocol unsuitable for reliable real-time event delivery-CCE's critical state data requires reliable ordered delivery.
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問題 #26
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