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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionWeightObjectives
Fundamental Principles and Concepts15%- ITIL guiding principles
- Lean, Agile, DevOps, and continuous improvement
- Design thinking, complexity thinking, and service-dominant logic
Co-created Value and Assured Conformance5%- Relationship management and service design
- Governance, risk, and compliance
Valuable Investments15%- Strategic alignment and innovation
- Portfolio management and investment prioritization
Fast Development and Delivery15%- Automation and cloud technologies
- Architecture management and business analysis
- Software development and testing practices
Resilient Operations10%- Monitoring, incident, and problem management
- Service continuity and infrastructure management
- Availability, capacity, and performance management
Concepts of High-velocity IT20%- Characteristics and objectives of high-velocity IT
- Digital transformation and IT transformation
- Digital products and digital technology
Digital Product Lifecycle and ITIL Operating Model20%- ITIL service value system and service value chain
- Four dimensions of service management
- Digital product lifecycle integration

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q11-Q16):

NEW QUESTION # 11
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?

Answer: A


NEW QUESTION # 12
An organization is negotiating and agreeing on the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?

Answer: D


NEW QUESTION # 13
An organization provides an online portal that its employees can use to learn about and request standard services.
Which practice would ensure that users can easily find information on the portal and that the information is kept up-to-date?

Answer: D


NEW QUESTION # 14
Which domain involves running experiments to decide how to respond to a situation?

Answer: B


NEW QUESTION # 15
Which concept would MOST help to ensure that information needed to identify problems is available?

Answer: A

Explanation:
A safety culture encourages openness, reporting, learning, and the sharing of operational concerns without fear of blame. In order to identify problems effectively, organizations need people to surface incidents, near misses, weak signals, and operational risks. That only happens reliably where people feel safe to speak up.
Design thinking helps with understanding user needs. Valuable investments is an objective related to value realization. Agile supports iterative delivery, but it is not the strongest concept for ensuring candid information flow around operational issues.
A is correct because problem identification depends heavily on transparent reporting and psychological safety.
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NEW QUESTION # 16
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