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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Passing Score:75%
Related Certifications:Apple Certified Support Professional
Exam Price:$149 USD
Certificate Validity Period:Not officially specified
Real Exam Qty:Approximately 80
Available Languages:English
Exam Duration:120 minutes
Exam Format:Multiple Choice (Single Select), Multiple Choice (Multiple Select)
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 2
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 3
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.

Apple Device Support Exam Sample Questions (Q200-Q205):

NEW QUESTION # 200
A user can't open an app on their iPhone. Which two methods help them open the app? (Select two.)

Answer: B,C

Explanation:
* A:Force close (swipe up from App Switcher) and reopen refreshes the app.
* D:Delete and reinstall (from App Store) fixes corruption.
* Option B: No "Settings > Apps" path exists on iOS.
* Option C: "Relaunch" isn't a shortcut option.
* Option E: Location settings don't fix opening issues.References: Apple Support - "If an app stops responding" (support.apple.com/HT201398).


NEW QUESTION # 201
Scenario
You're trying to connect a podcasting microphone to your MacBook Air. You're using the Apple USB-C Digital AV Multiport Adapter connected to a standard USB A to B cable that connects to the microphone. You open Sound in System Settings and click the input tab. but the microphone doesn't appear in the sound input device list.

What should you use to verify that your Mac has successfully connected to the microphone?

Answer: A


NEW QUESTION # 202
What must you do to start Apple Diagnostics? (Image of macOS startup options)

Answer: C

Explanation:
To startApple Diagnosticson a Mac, shut it down, then press the power button and immediately hold Command-Duntil diagnostics begin (progress bar appears). This works on Intel and Apple silicon Macs (post- startup options on silicon).
* Option A: Option-D starts Internet Diagnostics (older Macs), not standard Diagnostics.
* Option B: Command-Option-D isn't a valid combo.
* Option D: Shift-D isn't used.
* Option C: Correct per current procedure.References: Apple Support - "Use Apple Diagnostics on your Mac" (support.apple.com/HT202731).


NEW QUESTION # 203
A user can't open an app on their iPhone. Which two methods help them open the app? (Select two.)

Answer: B,C

Explanation:
* A: Force close (swipe up from App Switcher) and reopen refreshes the app.
* D: Delete and reinstall (from App Store) fixes corruption.
* Option B: No "Settings > Apps" path exists on iOS.
* Option C: "Relaunch" isn't a shortcut option.
References: Apple Support - " If an app stops responding " (support.apple.com/HT201398).


NEW QUESTION # 204
A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?

Answer: A

Explanation:
Instant Hotspot requires Wi-Fi, Bluetooth, and network settings to align. Reset Network Settings (Settings > General > Transfer or Reset iPhone > Reset) clears network glitches, re-establishing connectivity.
* Option B: "Allow Others" is for non-account devices, not same-account issues.
* Option C: Data Roaming is for cellular abroad, not Hotspot.
* Option D: Data Mode affects usage, not connection.
References: Apple Support - " Use Instant Hotspot " (support.apple.com/HT204023).


NEW QUESTION # 205
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