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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Workflow and approval processes - Constituent engagement portal configuration - Reporting and analytics for public sector - Lightning Experience customization |
| Government Community Cloud | 20% | - Constituent engagement features - GCC features and capabilities - Permitting and licensing capabilities - Case management for government |
| Best Practices and Governance | 10% | - Performance optimization - Public sector implementation best practices - Accessibility and compliance standards |
| Public Sector Data Model | 20% | - Service territory and location-based services - Permit and license object relationships - Constituent and household data model - Case and investigation management |
| Implementation Considerations | 20% | - Data migration considerations - Integration patterns for government systems - Security and compliance requirements - User adoption strategies |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning - Key use cases and common scenarios |
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질문 # 92
A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency. Where in the Expression Sets can the Administrator set the data type as Currency?
정답：D
설명：
This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: Business Rules Engine externalizes decision logic from custom code. Expression Sets orchestrate calculations and can call decision assets so policy thresholds remain maintainable by authorized business users.
Step-by-Step Technical Analysis: Identify the inputs that drive the decision, declare them as Expression Set resources, and use Decision Matrices or Decision Tables where business users must maintain rule thresholds. Execute representative samples before activation, then confirm the output and Decision Explainer history match the expected eligibility, fee, or prioritization result.
Define the data type under Add Resource in the Expression Set.
질문 # 93
A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month.
The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?
정답：A,B
설명：
This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Public-sector analytics should reuse packaged datasets and dashboards where possible. Prebuilt assets reduce implementation effort and give agencies consistent metrics across licensing, inspection, case, emergency, and grant operations.
Step-by-Step Technical Analysis: Confirm the operational records and datasets needed for the metric. Use the prebuilt Public Sector or CRM Analytics app when it already models the domain, assign the required admin/user permissions, and validate that prerequisite records exist. Then review dashboards against real licensing, inspection, case, or emergency-response data. Assign CRM Analytics LPI Admin and CRMA for Public Sector Admin.
질문 # 94
A government agency has set up a program to provide government funding to local business owners.
Grantseekers need to be able to collaborate with their internal stakeholders during the application process.
Additionally, Grant Managers overseeing applications within the government agency need to be able to collaborate with other government employees during the application review process.
What solution would a technical consultant recommend to solve the outlined use case?
정답：B
설명：
Salesforce Public Sector Solutions offer various collaboration tools to enhance communication among stakeholders. For the scenario where grantseekers and grant managers need to collaborate on funding request applications, utilizing the Funding Request Application Feed is the most efficient solution. This feature allows users to communicate in a centralized location attached to the funding request record, ensuring all communication is tracked and accessible within the context of the application. It supports both internal and external collaboration, making it ideal for this use case. This approach aligns with Salesforce's best practices for collaborative engagement on records, leveraging Chatter or similar collaboration feeds to keep all stakeholders informed and engaged without resorting to disparate email threads.
질문 # 95
The Department of Disaster Assistance would like to use eSignature capabilities to send the agreements
/contracts to its customers.
Which eSignature providers are readily available without much coding/configuration using Public Sector Solutions toolkit? (Choose Two)
정답：A,B
설명：
Adobe Sign or DocuSign are two eSignature providers that are readily available without much coding
/configuration using Public Sector Solutions toolkit. Adobe Sign and DocuSign are eSignature solutions that can be integrated with Public Sector Solutions without custom coding. They can help public sector agencies to send, sign, and manage contracts and agreements electronically. Adobe Sign and DocuSign integration can provide features such as sending a contract document for review and signatures to multiple recipients, tracking the signed contract document and updating the contract record status in Salesforce, and automatically invalidating a contract document that is pending signatures if a new contract document supersedes it using Adobe Sign Web Forms or DocuSign PowerForms. Reference: https://help.salesforce.com/s/articleView?
id=psc_admin_setup_adobe_sign.htm&type=5&language=en_US https://help.salesforce.com/s/articleView?
id=psc_admin_setup_docusign.htm&type=5&language=en_US
질문 # 96
What are the two key document types that a consultant might be asked to produce for Public Sector Solutions implementation?
정답：B,D
설명：
The Bottom Line (Direct Answer): answer: C, D - C (User Stories); D (Functional requirements specification (FRS)).
The Core Concept Explained: Document automation reduces manual review by turning files into governed records, checklist items, extracted fields, or signature events. The design must preserve traceability from upload through review.
Step-by-Step Technical Analysis: Separate document intake from record processing. Configure the document type, checklist, extraction, signature, or IDA/IFR behavior, map the captured values to the application record, and test with real sample files. Confirm exception handling for unreadable documents, missing uploads, and resubmission cycles. Produce User Stories to describe who needs a capability, what they need, and why it matters. For exam preparation, validate the answer by tracing the record lifecycle, the user persona, and the automation owner from intake through reporting.
Why the Incorrect Options Are Wrong: A does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. B does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario.
질문 # 97
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