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SAP C-BCSCX-2502 Exam Overview:
| Certification Vendor: | SAP |
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| Exam Name: | SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions |
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| Exam Number: | C-BCSCX-2502 |
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| Exam Price: | $200 USD |
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| Real Exam Qty: | 30 |
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| Available Languages: | English |
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| Exam Duration: | 60 minutes |
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| Certificate Validity Period: | SAP certification stays valid for the current solution release |
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| Passing Score: | 70% |
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| Related Certifications: | SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions |
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| Exam Format: | Multiple Choice, Scenario-Based, Multiple Response |
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| Sample Questions: | SAP C-BCSCX-2502 Sample Questions |
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| Exam Way: | Online proctored exam or test center delivery |
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| Pre Condition: | Basic understanding of SAP Business Suite and customer experience concepts is recommended |
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| Official Syllabus URL: | https://learning.sap.com/certifications |
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| Topic | Details |
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| Topic 1 | - Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
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| Topic 2 | - Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
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| Topic 3 | - Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q20-Q25):
NEW QUESTION # 20
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.
- A. Web Page Creation and Generation
- B. Smart Analytics
- C. Processing Leads and Opportunities
- D. Automation Programs
- E. Advanced Segmentation
Answer: B,D,E
NEW QUESTION # 21
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.
- A. Rapid, continuous innovation by running the latest software version
- B. Complex and costly upgrades from custom extensions
- C. Better process execution through improved data quality
- D. Efficient operations of IT security and efficiency
- E. Data quality and consistency challenges
Answer: A,C,D
NEW QUESTION # 22
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?
- A. By connecting and delivering data from the value chain and process flow
- B. By executing marketing campaigns for product service
- C. By providing a dedicated self-service experience as a forecast
- D. By focusing on back-end service operations
Answer: A
NEW QUESTION # 23
What does Clean Core mean in relation to SAP Customer Experience?
- A. It is a strategy to keep existing solutions in the target system environment by prioritizing.
- B. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
- C. It is a strategy to retain an existing installed base of solutions.
- D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
Answer: B
NEW QUESTION # 24
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.
- A. Intelligent Lead Score
- B. Agent Desktop
- C. Guided Selling
- D. Case Management
- E. Forecasting and Pipeline Management
Answer: A,C,E
NEW QUESTION # 25
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