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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Advanced Configuration20%- Configure roles and departments
- Implement VXML applications
- Configure RONA support
Topic 2: Basic Calls and Agent settings20%- Deploy basic call settings
- Build basic ICM scripts
- Configure basic call treatment
- Configure basic agent functionality
Topic 3: Reporting10%- Utilize CUIC
Topic 4: Overview20%- Describe access tools
- Understand Contact Center basics
- Describe CCE components and architecture
- Explain call flow
Topic 5: Advanced Features10%- Understand CCE features beyond default
Topic 6: Configuration and Implementation20%- Configure agent teams and supervisors
- Utilize Finesse administration tool
- Implement precision routing

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q27-Q32):

NEW QUESTION # 27
Which two steps are required to configure RONAfor CCE? (Choose two.)

Answer: D,E


NEW QUESTION # 28
Which .bat file displays the status of the VXML server and the applications running?

Answer: D

Explanation:
Cisco CVP VXML Server management includes several batch (.bat) utility scripts that administrators use to manage applications and check system status. These scripts are part of the standard CVP server management toolkit.
Why the Correct Answer is Right: B is correct. Status.bat (shown as 'Stalus.bat' in the question-likely a typo in the source document) is the batch file used to check the status of the VXML Server and display information about the applications currently deployed and running on it. This utility is part of the standard CVP VXML Server management tools documented in the Cisco CVP Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because ResumeApp.bat is used to resume a VXML application that has been suspended-it is an application control script, not a status display script. C is wrong because Update.bat is used to update deployed applications on the VXML Server, not to display status information. D is wrong because Deploy.bat is used to deploy new VXML applications to the server-it is a deployment tool, not a status reporting utility.
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NEW QUESTION # 29
What are the two main features of the Cisco VVB? (Choose two.)

Answer: A,B

Explanation:
The Cisco Virtualized Voice Browser (VVB) is a software-based IVR platform that delivers self-service capabilities, rendering VXML applications and interfacing with ASR/TTS engines so callers can interact through speech.
Why the Correct Answer is Right: A is correct because VVB supports multilingual ASR/TTS, enabling prompts and recognition in multiple languages, which is a core design feature documented in the Cisco VVB Administration Guide. E is correct because the primary purpose of VVB is to empower customers to self- serve via voice-retrieving account info, routing themselves, or completing transactions without live agents.
Why Each Incorrect Answer is Wrong: B is wrong because agents do not retrieve information via VVB voice commands-VVB is customer-facing. C is wrong because VVB explicitly supports multiple languages, not just one. D is wrong because efficient call traffic routing describes the ICM/CVP layer, not VVB's core feature set.
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NEW QUESTION # 30
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Answer: A,B


NEW QUESTION # 31
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

Answer: C,D


NEW QUESTION # 32
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