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Salesforce AI-201 Exam Syllabus Topics:

SectionWeightObjectives
Prompt Engineering20%- Grounding techniques
  • 1. Best practices for prompt design
    • 2. Data grounding for reducing hallucinations
      - Prompt Builder usage
      • 1. Prompt templates and configuration
        • 2. Field generation and flex templates
          Testing, Deployment & Lifecycle15%- Agent lifecycle management
          • 1. Testing and validation strategies
            • 2. Sandbox to production deployment
              AI Agents35%- Agent behavior configuration
              • 1. Filters and variables for deterministic behavior
                • 2. Agent reasoning engine concepts
                  - Agent setup and orchestration
                  • 1. Standard and custom agent actions
                    • 2. Standard and custom topics
                      Governance & Observability10%- AI governance
                      • 1. Trust layer and compliance concepts
                        • 2. Monitoring agent behavior
                          Data Cloud & Grounding20%- Data integration for AI agents
                          • 1. Using Data Cloud for retrieval augmentation
                            • 2. Connecting external data sources

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                              Salesforce Certified Agentforce Specialist Sample Questions (Q59-Q64):

                              NEW QUESTION # 59
                              What is An Agentforce able to do when the "Enrich event logs with conversation data" setting in Agent is enabled?

                              Answer: A

                              Explanation:
                              When the "Enrich event logs with conversation data" setting is enabled in Agent, it allows An Agentforce or admin to view session data, including both the user input and copilot responses from interactions over the past 7 days. This data is crucial for monitoring how the copilot is being used, analyzing its performance, and improving future interactions based on past inputs.
                              This setting enriches the event logs with detailed conversational data for better insights into the interaction history, helping Agentforce Specialists track AI behavior and user engagement.


                              NEW QUESTION # 60
                              A company wants to retrieve patient history details to augment the AI agent response and plans to use the Data Cloud search index feature. What is best practice when considering retrieval- augmented generation (RAG) for information that may contain personally identifiable information (PII)?

                              Answer: C


                              NEW QUESTION # 61
                              Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers.
                              Leadership also wants to keep a human in the loop to be considered in their AI strategy. Which prompt template type should the Agentforce Specialist recommend?

                              Answer: C

                              Explanation:
                              Why is "Field Generation" the correct answer?
                              In Agentforce, the Field Generation prompt template type is designed to populate dynamic form fields with AI-generated content, such as summaries or descriptions created by a large language model (LLM).
                              Key Considerations for Using Field Generation in Dynamic Forms:
                              AI-Powered Summarization in Form Fields
                              Field Generation templates allow real-time AI-generated summaries based on customer data.
                              The summary is dynamically populated in the form field for the sales or service representative to review.
                              Human-in-the-Loop AI Strategy
                              Since leadership wants a human to be involved, Field Generation ensures the AI-generated content is editable before submission.
                              This keeps a human-in-the-loop, allowing manual review before finalizing responses.
                              Works with Salesforce Dynamic Forms
                              Field Generation templates integrate seamlessly with Salesforce Dynamic Forms, ensuring AI- powered insights are embedded within form layouts.


                              NEW QUESTION # 62
                              Universal Containers has implemented an agent that answers questions based on Knowledge articles. Which topic and Agent Action will be shown in the Agent Builder?

                              Answer: C

                              Explanation:
                              UC's agent answers questions using Knowledge articles, configured in Agent Builder.


                              NEW QUESTION # 63
                              What is best practice when refining Agent custom action instructions?

                              Answer: B

                              Explanation:
                              When refining Agent custom action instructions, it is considered best practice to provide examples of user messages that are expected to trigger the action. This helps ensure that the custom action understands a variety of user inputs and can effectively respond to the intent behind the messages.


                              NEW QUESTION # 64
                              ......

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