Exam 820-605 Topic, 820-605 Valid Test Guide

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Cisco 820-605 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Customer Success Industry Knowledge	15%	- Value realization and business outcomes - Customer lifecycle management - Customer Success trends and market dynamics
Topic 2: Barrier Management	25%	- Identifying adoption barriers - Developing barrier removal strategies - Overcoming resistance and technical hurdles
Topic 3: Customer Success Management	20%	- Continuous value orchestration - Customer engagement and relationship building - Usage data interpretation and analysis
Topic 4: Success Plan Creation	25%	- Success planning and goal setting - Customer journey mapping - Stakeholder engagement and alignment
Topic 5: Renewals and Expansion	15%	- Renewal strategies and processes - Identifying expansion opportunities - Driving customer loyalty and growth

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820-605 Valid Test Guide, New 820-605 Exam Notes

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Cisco Customer Success Manager Sample Questions (Q62-Q67):

NEW QUESTION # 62
What is the purpose of targeted use cases?

A. They provide customers with ways to take advantage of additional features.
B. They define how a solution is applied to enable a desired outcome.
C. They function without the purchase of additional services.
D. They highlight the product differentiation from a competitor.

Answer: B

NEW QUESTION # 63
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)

A. results that are not measurable
B. green health scores over intermittent time periods
C. successful contract renewal
D. moments of success when the customer acknowledges progress
E. continuing results based on unexpected value

Answer: D,E

Explanation:
Opportunities that can lead to customers becoming advocates include moments of success when the customer acknowledges progress and continuing results based on unexpected value. These instances demonstrate the tangible benefits of the solution and can inspire customers to share their positive experiences with others, leading to advocacy.

NEW QUESTION # 64
Which two steps in the customer lifecycle approach are owned by the sales and marketing team?
(Choose two)

A. Evaluation
B. Experience
C. Adoption
D. Awareness
E. Deployment

Answer: A,D

NEW QUESTION # 65
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success?
(Choose two.)

A. cost efficiency
B. credibility
C. risk management
D. sustainability
E. employee satisfaction

Answer: A,E

Explanation:
Employee satisfaction is critical when relocating to ensure talent retention during the transition. Cost efficiency is also essential as the relocation aims to reduce costs. Both outcomes support the company's success during such a significant change. References: Cisco Customer Success Manager documentation1.

NEW QUESTION # 66
How are operating expenses (OpEx) different from capital expenses (CapEx)?

A. OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.
B. OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.
C. OpEx has depreciation, while there is no deprecation with CapEx.
D. OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

Answer: A

Explanation:
Operating expenses (OpEx) are the costs for the day-to-day operation of a business, such as rent, utilities, and payroll. Capital expenses (CapEx), on the other hand, are investments in assets that will benefit the business over a longer period, such as equipment or property2.

NEW QUESTION # 67
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