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Cisco 820-605 Exam Overview:

Certification Vendor:Cisco
Exam Name:Cisco Customer Success Manager
Exam Number:820-605
Exam Price:$250 USD
Real Exam Qty:55-65
Certificate Validity Period:3 years
Exam Format:Multiple choice, Scenario-based questions
Passing Score:70%
Available Languages:English, Japanese
Exam Duration:90 minutes
Recommended Training:Cisco Learning Network
Cisco Customer Success Manager (DTCSM) Training Course
Exam Registration:Cisco Certification Tracking System
Pearson VUE
Sample Questions:Cisco 820-605 Sample Questions
Exam Way:Online proctored or onsite at authorized test centers
Pre Condition:No formal prerequisites; recommended to have basic knowledge of Cisco customer success methodologies and 6+ months of relevant experience
Official Syllabus URL:https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/customer-success-manager-csm-820-605.html

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Cisco 820-605 Exam is designed for individuals who want to become certified as a Cisco Customer Success Manager. 820-605 exam is intended to test the candidate's knowledge and skills related to managing customer relationships and driving business outcomes. Cisco Customer Success Manager certification is ideal for professionals who work as customer success managers, account managers, or sales managers in Cisco partner organizations.

Cisco Customer Success Manager Sample Questions (Q147-Q152):

NEW QUESTION # 147
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

Answer: A


NEW QUESTION # 148
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?

Answer: A

Explanation:
The Customer Success Specialist (CSS) role is a highly critical, strategic advisor and technical specialist that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes.


NEW QUESTION # 149
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.

Answer:

Explanation:


NEW QUESTION # 150
Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

Answer: B

Explanation:
Explanation/Reference: https://sixteenventures.com/improve-adoption


NEW QUESTION # 151
What is the order of the key elements of process improvement for Customer Success?

Answer: A


NEW QUESTION # 152
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