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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionObjectives
Tools and Artifacts- Salesforce platform capabilities
  • 1. High-level platform feature mapping
    • 2. Feasibility, desirability, viability assessment
      - Co-creation methods
      • 1. Design collaboration techniques
        • 2. Stakeholder workshops
          Value Design- Challenge framing and problem definition
          • 1. Defining effective challenge statements
            • 2. Understanding organizational dynamics
              - Strategic direction
              • 1. Innovation opportunity identification
                • 2. Business outcome alignment
                  Intangible Deliverables- Stakeholder alignment
                  • 1. Stakeholder engagement strategies
                    • 2. Cross-functional relationship mapping
                      - Communication and visioning
                      • 1. Vision presentation techniques
                        • 2. Storytelling for product strategy

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                          Salesforce Certified Platform Strategy Designer Sample Questions (Q21-Q26):

                          NEW QUESTION # 21
                          Cloud Kicks has a complex manufacturing process that allows several factories to contribute to the production of a custom footwear order. The design team is asked to make a new, more efficient process to reduce the time between order placement and delivery to customers.
                          Which approach should the team use?

                          Answer: C

                          Explanation:
                          Business process modeling is the most suitable approach for redesigning a complex manufacturing process. It allows for the visualization, analysis, and optimization of the production workflow, identifying inefficiencies and opportunities for streamlining operations to reduce lead times.


                          NEW QUESTION # 22
                          project team at Cloud Kicks framed this design challenge: "How might we help our customers amidst supply chain interruptions?
                          What information is missing that belongs in all well-written challenge statements?

                          Answer: A

                          Explanation:
                          A well-written challenge statement should clearly define the target user or persona to ensure the design solutions are tailored to their specific needs and contexts. Including the persona in the challenge statement focuses the team's efforts on creating solutions that are relevant and impactful for the intended audience.


                          NEW QUESTION # 23
                          A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
                          What is the most common reason for this, assuming good intent from all participants?

                          Answer: A

                          Explanation:
                          Subjective feedback often occurs when the parameters of a critique are not clearly established. Providing clear guidelines helps participants understand the context, objectives, and specific areas where feedback is needed, focusing the discussion on constructive and objective observations rather than personal preferences.


                          NEW QUESTION # 24
                          Cloud Kicks (CK) is committed to making its new Commerce Cloud accessible to everyone.
                          Which consideration should CK make when delivering this solution?

                          Answer: C

                          Explanation:
                          The consideration that CK should make when delivering this solution is that accessibility needs to be integrated throughout the entire project lifecycle. Accessibility refers to the design and development of products or services that are usable by everyone, regardless of their abilities or disabilities. Accessibility needs to be considered and incorporated from the beginning to the end of the project, not as an afterthought or a separate process. This helps ensure that the solution meets the standards and guidelines for accessibility, and provides a positive and inclusive experience for all users. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/integrate-accessibility-throughout-the-entire-project-lifecycle


                          NEW QUESTION # 25
                          Cloud Kicks (CK) has just added sustainability as a corporate value. CK has assigned a strategy designer to partner with the manufacturing team to look for opportunities to improve on its sustainability goals.
                          What should the designer do to build and rationalize a case with this new team?

                          Answer: B

                          Explanation:
                          The best way to build and rationalize a case with a new team on sustainability goals is to analyze internal systems through the lens of environmental risk, as this helps identify opportunities and challenges for improvement and aligns with the corporate value of sustainability. Meeting with the team and giving them feasible solutions or presenting research on climate change may not be persuasive or relevant enough for the team.


                          NEW QUESTION # 26
                          ......

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