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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	105 minutes
Exam Price:	USD 75
Related Certifications:	Salesforce Industry Cloud Credentials Salesforce OmniStudio Consultant Salesforce Communications Cloud
Real Exam Qty:	60
Available Languages:	English
Recommended Training:	Salesforce Trailhead - Communications Cloud OmniStudio Learning Modules
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

A. Model dedicated internet service as a child product of the Ethernet access device offer.
B. Model the Ethernet access device as a child product of the dedicated internet service offer
C. Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.
D. Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

Answer: C

NEW QUESTION # 41
An ABC telecom customer requested a change to their existing services which resulted in new set of assets.
At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Subscription
B. Contract Line Item
C. Service Entitlement
D. Service Account

Answer: A

Explanation:
To manage the lifecycle of assets over time, including changes to services and contracts, the Subscription object (D) in Salesforce Communications Cloud is most appropriate. This object tracks the customer ' s subscribed services, including any changes or modifications, providing a comprehensive view of the asset lifecycle.References:Salesforce Communications Cloud documentation on the Subscription object and asset lifecycle management.

NEW QUESTION # 42
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise business representative will not accept the iteration results.
B. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
C. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Answer: C

Explanation:
In an agile environment, accommodating changes is essential, but it ' s also important to respect the iteration ' s scope and the team ' s capacity. Adding a feature mid-iteration can disrupt planned work and compromise the iteration ' s success. The best step is to add the feature to the product backlog, evaluate its Return on Investment (ROI) in relation to other backlog items with the Product Owner, and communicate the outcome to the business representative. This maintains agile principles while ensuring that the most valuable work is prioritized.References:Agile methodology best practices and backlog management guidelines.

NEW QUESTION # 43
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
C. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
D. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

Answer: A

NEW QUESTION # 44
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Use the versioning feature and comparing the prices for the version product after having enabled the feature
B. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
C. Use EPC project feature checking the changes done for the defaulted project after having enable the feature
D. Use price list history checking the changes done after having enabled the track field history on the Price list entry object

Answer: D

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.

NEW QUESTION # 45
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