Featured Cisco certification 500-442 exam test questions and answers

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Advanced Features10%- Understand CCE features beyond default settings
Topic 2: Configuration and Implementation20%- Implement precision routing
- Utilize Finesse administration tool
- Configure agent teams and supervisors
Topic 3: Basic Calls and Agent Settings20%- Deploy basic call settings
- Build basic ICM scripts
- Configure basic agent functionality
- Configure basic call treatment
Topic 4: Overview20%- Describe access tools
- Describe CCE components and architecture
- Understand Contact Center basics
- Explain call flow
Topic 5: Advanced Configuration20%- Configure roles and departments
- Implement VXML applications
- Configure RONA support
Topic 6: Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

Answer: A,D

Explanation:
In Cisco Contact Center Enterprise (CCE), the Web Administration tool provides a user-friendly interface for configuring various aspects of the contact center. The two configuration objects that can be managed using this tool are:A.Dialed Numbers:The Web Administration tool allows administrators to configure dialed numbers, which are essential for call routing and management within the contact center.B.Agents:The tool also enables the configuration of agent profiles, including their skills, availability, and other relevant settings critical for efficient call distribution and management.References:Cisco's official documentation on the Web Administration tool for CCE outlines the capabilities and configuration options available, including managing dialed numbers and agent settings.


NEW QUESTION # 48
Which server holds the .wav files on a UCCE environment?

Answer: D


NEW QUESTION # 49
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Answer: B,D

Explanation:
the Agent Desktop Admin Role can access the Script Editor tool and the Config Manager Tools. The Script Editor tool allows agents to customize their scripts, while the Config Manager Tools allow administrators to manage their configuration settings across multiple devices.
An Agent Desktop Admin Role in Cisco's contact center solutions can access the following two tools:C.Reason Code:This tool allows the desktop admin to configure and manage the reason codes that agents can use to indicate their status (e.g., not ready, wrap-up). It's crucial for tracking and managing agent availability and productivity.D.Workflow:This tool enables the desktop admin to define and manage workflows on the agent desktop, which can automate tasks, present specific call-related information, or trigger alerts based on predefined conditions.References:Cisco Finesse documentation, which covers agent desktop customization and administration, provides details on the tools and capabilities available to desktop administrators, including reason codes and workflows.


NEW QUESTION # 50
In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

Answer: C


NEW QUESTION # 51
Which .bat file displays the status of the VXML server and the applications running?

Answer: C

Explanation:
Cisco CVP VXML Server management includes several batch (.bat) utility scripts that administrators use to manage applications and check system status. These scripts are part of the standard CVP server management toolkit.
Why the Correct Answer is Right: B is correct. Status.bat (shown as 'Stalus.bat' in the question-likely a typo in the source document) is the batch file used to check the status of the VXML Server and display information about the applications currently deployed and running on it. This utility is part of the standard CVP VXML Server management tools documented in the Cisco CVP Administration Guide.
Why Each Incorrect Answer is Wrong: A is wrong because ResumeApp.bat is used to resume a VXML application that has been suspended-it is an application control script, not a status display script. C is wrong because Update.bat is used to update deployed applications on the VXML Server, not to display status information. D is wrong because Deploy.bat is used to deploy new VXML applications to the server-it is a deployment tool, not a status reporting utility.
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NEW QUESTION # 52
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