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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Adoption | - Training and enablement planning - User adoption strategies - Communication and rollout planning | |
| Solution Design for Slack | - Channel strategy and governance model - Workspace architecture and design principles - Integration design with Salesforce ecosystem | |
| Slack Administration and Governance | - Workspace configuration and settings - User lifecycle management - Security and compliance controls | |
| Delivery and Migration | 17% | - Role definition across Slack, partner, and client teams - Slack delivery best practices - End-to-end migration planning and execution |
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NEW QUESTION # 91
You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?
Answer: A
Explanation:
The correct answer is A. Slack enablement should be experiential, especially for core user behaviors such as replying in threads and reacting with emoji. These are not concepts users master by seeing a screenshot or answering a quiz; they need to perform the actions inside Slack. Setting aside live practice time allows participants to reply in a thread, react to a message, observe how threads keep the main channel clean, and understand how emoji reactions can replace low-value follow-up messages.
Option B is passive and does not prove the learner can perform the task. Option C checks memory, not skill. Option D can support post-session reinforcement, but it does not ensure attendees can perform the activities after training. A strong Slack learning session should combine demonstration with guided practice in a training channel. This gives learners confidence and makes adoption more realistic because they practice the exact behavior they will use in daily collaboration.
NEW QUESTION # 92
A new startup is launching Slack for its team. They want to encourage open communication but also maintain some organizational structure. What channel management setting should they initially configure?
Answer: A
Explanation:
This approach encourages open communication through default channels while maintaining organizational structure by limiting channel creation to specific departments, balancing openness with structure.
NEW QUESTION # 93
A user is experiencing slow loading times and frequent disconnections when using Slack. What should be the initial step in troubleshooting this issue?
Answer: A
Explanation:
The first and most practical step in addressing slow loading times and frequent disconnections is to advise the user to clear the cache and data for the Slack application. This can resolve issues related to accumulated cache and data that might be impacting the app's performance.
NEW QUESTION # 94
Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?
Answer: A
Explanation:
The correct answer is an automated welcome bot message that prompts the new employee to complete an introduction workflow, which is then automatically shared with the team. The client wants a warm onboarding experience where employees share fun and useful information with coworkers, and the key word is automated . Option A satisfies both requirements: it initiates the experience through Slack automatically and uses a workflow to collect and distribute the introduction consistently. Option B relies on managers to prompt the employee, which introduces inconsistency and is not fully automated. Option C depends on a manual manager message and asks the employee to post in a company-wide welcome channel, which may be too broad and less targeted than sharing with the employee's team. Option D provides a private welcome but fails to include the employee-sharing component the client requested. Workflow-based onboarding is stronger because it standardizes the experience, reduces manager workload, and makes the new hire's introduction visible in the right collaboration context.
Reference topic: Learning and Enablement - onboarding workflows, automated welcome experiences, Workflow Builder use cases, new-hire enablement, and launch adoption.
NEW QUESTION # 95
A software development company is looking to use Slack to enhance its team's productivity and streamline project management. Which Slack use case should be recommended for this purpose?
Answer: B
Explanation:
Dedicated channels for each phase of software development allow for focused and organized communication, aiding in efficient project management and team collaboration.
NEW QUESTION # 96
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