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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Understand the activities of the service value chain	- Plan - Engage - Design & Transition - Improve - Deliver & Support - Obtain/Build
Understand the purpose and components of the ITIL service value system	- Practices - Continual Improvement - Guiding Principles - Service Value Chain - Governance
Understand the four dimensions of service management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
Know the purpose and key terms of 15 ITIL practices	- Relationship Management - Problem Management - IT Asset Management - Incident Management - Continual Improvement - Release Management - Supplier Management - Service Level Management - Service Desk - Deployment Management - Monitoring and Event Management - Change Control - Service Request Management - Service Configuration Management - Information Security Management
Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Collaborate and promote visibility - Focus on value - Start where you are - Progress iteratively with feedback - Optimize and automate - Keep it simple and practical - Think and work holistically

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EXIN ITIL 4 Foundation Sample Questions (Q273-Q278):

NEW QUESTION # 273
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Relationship management
B. Problem management
C. Supplier management
D. Service desk

Answer: D

NEW QUESTION # 274
Which statement about change authorities is CORRECT?

A. Change authorities are assigned for each type of change and change model
B. Change authorities are only required for authorizing emergency changes
C. Change authorities are assigned when each change is deployed
D. Change authorities are only required for authorizing normal changes

Answer: A

NEW QUESTION # 275
Which statement about service offerings is CORRECT?

A. The same product can be used as a basis for more than one service offering
B. Service offerings describe how providers and consumers cooperate to co-create value
C. Each service should be described to consumers as a single service offering
D. Service offerings include the transfer of goods from the consumer to the provider

Answer: A

NEW QUESTION # 276
Which are elements of the service value system?

A. Customer value, stakeholder value, organization
B. Service provision, service consumption, service relationship management
C. Outcomes, utility, warranty
D. Governance, service value chain, practices

Answer: D

NEW QUESTION # 277
What is a problem that has been analyzed but has not been resolved?

A. Event
B. Workaround
C. Incident
D. Known error

Answer: D

NEW QUESTION # 278
......

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