시험준비에가장좋은FS-Con-101 100％시험패스덤프문제최신버전덤프샘플문제다운로드

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Salesforce FS-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Asset and Maintenance Management	5%	- Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used
Inventory and Order Management	10%	- Distinguish between product items, product item transactions, and product requests - Explain the inventory and order management process - Given a scenario, determine the appropriate settings for product item tracking
Field Service Mobile App	10%	- Given a scenario, determine the appropriate configuration for the Field Service mobile app - Explain how to use the Field Service mobile app to perform field service tasks - Demonstrate how to configure offline data and push notifications
Field Service Intelligence	3%	- Explain how Field Service Intelligence (FSI) dashboards are used
Managing Resources	16%	- Explain the relationships between service territories, operating hours, and shifts - Demonstrate how to use time off to manage resource availability - Given a scenario, determine the appropriate resource type (e.g., crews, technicians)
Managing Scheduling and Dispatch	28%	- Explain the usage of complex work and work capacity - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Demonstrate how to use the dispatcher console
Managing Work Orders	23%	- Explain the work order lifecycle and applicable statuses - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Distinguish between work order line item types and their usage
Quoting and Pricing	5%	- Given a scenario, determine the appropriate settings for quoting and pricing

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FS-Con-101퍼펙트 최신 덤프공부자료 - FS-Con-101최고품질 시험덤프 공부자료

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최신 Field Service Lightning program FS-Con-101 무료샘플문제 (Q117-Q122):

질문 # 117
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer,Production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry fiveReplacement units in their van stock. How should UC track the van stock door locks?

A. Create a product item with all the serial numbers in the notes section.
B. Create a product item and enter the Technicians' lock quantity.
C. Create a product item and enter the serial numbers in the related list.
D. Create a product item for each door lock utilizing standard fields.

정답：C

설명：
For this scenario, Salesforce Field Service should use one Product Item with serialized units in the related list.
The locks are serialized inventory because every physical unit has a unique identifier. The Product Item represents the stock at the technician ' s van Location, and the Serialized Products related list stores each individual serial number.
Inventory design should also preserve pricing and traceability. Price Books and Price Book Entries supply commercial pricing, while serialized inventory gives unit-level identity when individual items must be tracked. Product Requests and Product Transfers manage replenishment and movement rather than the underlying job structure.
The alternatives address different parts of the Field Service model. A quantity-only Product Item would lose individual traceability, and serial numbers in Notes are unstructured and cannot participate properly in serialized-inventory transactions.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Serialized Products; Product Items; van stock; serial-number tracking.

질문 # 118
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field Technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers

A. The actions were not added to the Classic Publisher Quick Actions section on the pageLayout.
B. The actions were not added to the Mobile and Lightning Actions section on the page layout.
C. The action was added as part of the Salesforce mobile navigation settings options.
D. The action type being utilized on the Work Order object is Lightning component.

정답：A,D

설명：
The correct configuration is the correct Field Service Mobile action placement and supported action type.
Actions can appear in Salesforce Mobile but not Field Service Mobile when they are not placed in the required publisher-action section or when an unsupported legacy Lightning Component action type is used.
Field Service Mobile has its own supported action model.
When comparing Salesforce Mobile with Field Service Mobile, the latter should be treated as an operational field-work client rather than a generic CRM client. Its offline capabilities, appointment-centric experience, signature/report functions, geolocation controls, and technician-specific actions are the features that should drive the configuration decision.
The alternatives address different parts of the Field Service model. Mobile navigation settings do not substitute for the page-layout action configuration, and the mobile client does not automatically surface every action that appears elsewhere in Salesforce.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Configuring Mobility - Field Service Mobile actions; page layouts; supported quick-action types.

질문 # 119
Which service process dictates that both the Root Work Order field and Root Work Order Line Item field be added to page layouts?

A. There is a single level in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
B. There are two levels in a Work Order Hierarchy and a single level in the Work Order Line Hierarchy.
C. There is more than one level in a Work Order Hierarchy and more than one level in the Work Order Line Hierarchy.
D. There is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.

정답：C

설명：
Root Work Order and Root Work Order Line Item for multilevel hierarchies is the appropriate Field Service design. Root fields are most valuable when both Work Orders and Work Order Line Items have more than one hierarchy level because they provide direct visibility to the top-level record without navigating through intermediate parents.
Good Work Order design also preserves the distinction between planned work and execution results. Products Required, requirements, and task structure should be established before service; Products Consumed, actual times, signatures, and completion statuses then record what actually happened in the field.
The alternatives address different parts of the Field Service model. With only a single hierarchy level, the immediate Parent fields already provide most of the relationship context and the Root fields add less value.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Work Orders - Work Order hierarchies; Work Order Line Item hierarchies; Root fields.

질문 # 120
A customer wants to return a defective product instead of scheduling aService Appointment.
How should this product be tracked in Salesforce Field Service?

A. Create a Product Request and Product Request Line Item.
B. Create a Work Order and Work Order Line Itern.
C. Create a Return Order and Return Order Line Item.
D. Create a Return Order and relate it to the Product.

정답：C

설명：
For this scenario, Salesforce Field Service should use a Return Order with Return Order Line Items. A Return Order represents the overall return transaction and Return Order Line Items identify the individual products or Assets being returned. This is the standard Field Service inventory model when the customer sends a defective item back instead of scheduling onsite work.
Field Service inventory distinguishes the product catalog from stock at a location and from inventory movement or consumption. Products define what the item is, Product Items represent how much of that Product is at a specific Location, Products Required describe planned needs, and Products Consumed record what was actually used during execution.
The alternatives address different parts of the Field Service model. Work Orders represent work to be performed, while Product Requests are used to obtain inventory rather than to record customer returns.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Inventory - Return Orders; Return Order Line Items; inventory returns.

질문 # 121
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five servicesschedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Drag and drop the Service Appointments to other available Resources and run Optimization.
B. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
C. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
D. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

정답：D

설명：
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing
"Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfactionor missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the backgroundthat could take a long time to complete[30. References: https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5https://help.
salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5

질문 # 122
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