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The Microsoft MB-240 Exam is designed to cover the essential skills required to plan and design a Dynamics 365 field service solution, configure and deploy the field service application, manage assets and inventory, support the environment, and fine-tune the application for performance. These are the critical areas of expertise that any functional consultant should be able to handle within Microsoft Dynamics 365 Field Service to support business processes.

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This Microsoft test will measure your specific skills and knowledge. This expertise is an integral part of the exam topics. It is recommended that the students review the objectives and develop competence in each knowledge area before attempting this certification test. The following are the details of the domains covered in Microsoft MB-240:

Field Service Application Configuration: 15-20%

Configuring Settings: Within this subtopic, the candidates should be able to demonstrate their skills in explaining and configuring the required security functions and resources. The topic will also measure the examinees’ expertise in explaining the required entities and customizing entities to fulfill the prerequisites. In addition, the test takers will need to show their skills in configuring proficiency models, skills and characteristics, and technician time tracking. Their expertise in configuring and determining the required skill types and enabling the schedule board geo-coding will be measured.
Integrating Tools with Field Service: This section will measure the ability of the students to utilize Power Automate flows in automating tasks and enhancing Dynamics 365 Field Services. It will also evaluate their ability to explain the use cases for the collection of customer feedback with Dynamics 365 Customer Voice.
Configuring Product & Service Pricing: This area requires one’s competence in defining tax codes, associating services and products with price lists, and configuring minimum durations and charge amounts.
Configuring Bookable Resources: The candidates will be required to demonstrate competence in managing bookable resources, configuring geo-coding, enabling mapping functionality, and configuring pay rates and types. This subdomain will also evaluate their skills in managing time-off requests, installing crews and resource pools, determining address types to use, and explaining use cases for crews, resource groups, and resource pools.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q40-Q45):

NEW QUESTION # 40
You need to ensure the prop master can use their mobile app when visiting the Natural History Museum.
Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five appropriate actions in the Correct order.

Answer:

Explanation:

Explanation:

NEW QUESTION # 41
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create the Holiday Schedule.
Does this meet the goal?

A. Yes
B. No

Answer: B

Explanation:
Section: Configure field service applications

NEW QUESTION # 42
Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.
What should they implement?

A. Create a special price list, associate it to an entitlement for the Billing Account.
B. Create a special price list and associate it to the Service Account.
C. Create a special price list, associate it to an entitlement for the Service Account.
D. Create a special price list and associate it to the Billing Account.

Answer: D

NEW QUESTION # 43
You are implementing Dynamics 365 for Field Service.
Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest?

A. Update the Starting Location to Organization Unit within Schedule Board Settings.
B. Update the Load Default Filters on the Schedule Assistant.
C. Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
D. Update the filter on the Scheduler core tool tips view.

Answer: A

Explanation:
Section: Schedule and dispatch work orders

NEW QUESTION # 44
You are a new Dynamics 365 for Field Service Administrator for a manufacturing firm.
Your manager has asked you to configure the system to enable scheduling for maintenance of equipment at customer sites. It is against company policy to dispatch resources to sites with known issues such as credit or safety holds. Many site visits may require more than one technician to be sent for the repair.
Which resource scheduling component should be used for each task? To answer, drag the appropriate resource scheduling component to the appropriate task. Each resource scheduling component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.

Answer:

Explanation:

Explanation:

NEW QUESTION # 45
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