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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:Apple-Device-Support
Passing Score:75%
Exam Duration:120 minutes
Certificate Validity Period:3 years
Real Exam Qty:Approx. 80
Exam Price:$149 USD
Related Certifications:Apple Certified IT Professional
Available Languages:Spanish, English, Japanese, German, French
Exam Format:Multiple-choice multiple-select, Multiple-choice single-select
Recommended Training:Apple Device Support Training Course
Exam Registration:Pearson VUE Registration
Apple Certification Registration System
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 4
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 5
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 6
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 7
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 8
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 9
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 10
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 11
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 12
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

Apple Device Support Exam Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which macOS Recovery feature is available ONLY on Mac computers with Apple silicon from the macOS Recovery Utilities menu in macOS?

Answer: B


NEW QUESTION # 52
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?

Answer: A,B,D

Explanation:
For Handoff to work on both devices, Guillermo needs to turn on Wi-Fi, Bluetooth, and sign in with the same Apple ID on his Mac and iPad. Handoff is a feature that allows users to start something on one device and then complete it on another. For example, Guillermo can start working on a Keynote presentation on his Mac and then continue annotating it on his iPad. To use Handoff, both devices must be on the same Wi-Fi network, have Bluetooth turned on, and be signed in with the same iCloud account. These are the prerequisites for Handoff to work. Turning on iCloud Drive or AirPlay is not necessary for Handoff. iCloud Drive is a cloud storage service that syncs files across devices, but it is not required for Handoff. AirPlay is a feature that streams audio and video from one device to another, but it is not related to Handoff. References: Use Handoff to transfer Keynote presentations - Apple Support, How to Set Up and Use Handoff on Your iPhone and iPad - How-To Geek


NEW QUESTION # 53
Your personal device is signed in to both your Managed Apple Account and your unmanaged Apple Account.
Which of these data types remains under your control?

Answer: B

Explanation:
On a personally owned device using both a Managed Apple Account and a personal, unmanaged Apple Account, Apple separates organizational data from personal data. With User Enrollment and related account- driven enrollment models, managed apps and accounts use the Managed Apple Account, while personal apps and accounts remain associated with the user's personal Apple Account. Therefore, documents stored in the user's personal iCloud Drive remain under the user's control, making option C the best answer. Work-related email, organization-assigned apps, and organization data or documents are managed resources and can be subject to organizational controls, restrictions, or removal when enrollment ends. Apple's deployment security model is specifically designed to preserve user privacy on personally owned devices while cryptographically separating managed enterprise information from personal information.


NEW QUESTION # 54
How can you use AirPlay to share content exclusively with a specific individual from your Apple iPhone and Mac?

Answer: C

Explanation:
To use AirPlay to share content exclusively with a specific individual from your Apple iPhone and Mac, you need to set the "Allow AirPlay for" option to "Current user" on your Mac. This option allows only devices where you're signed in with the same Apple ID as on the Mac to stream to the Mac. To set this option, you need to go to System Preferences > Sharing and click on "AirPlay Receiver" in the list that appears on the left.
Then, choose "Current user" from the menu next to "Allow AirPlay for". After that, you can use AirPlay to stream or mirror content from your iPhone to your Mac by tapping the AirPlay button in the app that you're using or in Control Center1234. References: = Apple - Support - Manuals, macOS User Guide, Set up your Mac to be an AirPlay receiver; Apple - Support - Manuals, Use AirPlay to stream video or mirror the screen of your iPhone; How to AirPlay From iPhone or iPad to Your Mac - How-To Geek; How to Use AirPlay (Screen Mirroring) on a Mac - How-To Geek.


NEW QUESTION # 55
How can you confirm that an iPhone is supervised?

Answer: C

Explanation:
Apple provides a visible supervision notice directly in the main Settings screen of a supervised iPhone or iPad. The supervision information appears below the Search field and above the Apple Account area, so option A identifies the correct location. Current Apple documentation describes wording similar to "This iPhone is supervised," followed by information about the organization's management capabilities.
Supervision generally indicates that an organization owns or has enhanced management control over the device, commonly through Automated Device Enrollment. The notice is not limited to the VPN & Device Management section, does not appear as a simple "Supervised" status under About, and individual managed settings do not each display a supervision flag. Checking the main Settings screen is therefore the direct method for confirming supervision.


NEW QUESTION # 56
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