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| Section | Weight | Objectives |
|---|---|---|
| Customer Discovery | 17% | - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Analyze environment and identify constraints/opportunities |
| Collaboration with Stakeholders | 23% | - Identify stakeholders and build effective relationships - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Identify improvement opportunities - Validate process designs with stakeholders - Map existing business processes |
| User Stories and Acceptance Criteria | 18% | - Write clear, testable acceptance criteria - Define components of a well-formed user story - Manage and maintain user story documentation |
| Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
| Requirements Gathering and Management | 18% | - Engage stakeholders to elicit, validate, and prioritize requirements - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories |
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NEW QUESTION # 87
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
Answer: B
Explanation:
A business analyst should use storytelling to communicate the vision for a Salesforce solution to business stakeholders by giving a perspective from a relatable persona that shows how the development team can solve their business challenges. This will help them empathize with the user's needs and goals, and see how the solution will benefit them. Highlighting a perspective from testing feedback that identifies bugs and pain points in their business challenges may be discouraging or demotivating for the stakeholders. Describing a perspective from the business requirements document that addresses architectural concerns based on their business challenges may be too technical or abstract for the stakeholders. References: https://trailhead.
salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/collaboration-with- stakeholders
NEW QUESTION # 88
Universal Containers (UC) needs a Quip template to create Account plans. UC's business analyst has been tasked with documenting requirements for this initiative. During one of the business requirements gathering sessions, a sales manager notes that it's important the new template is user-friendly and only accessible to the account team.
Which option captures this requirement?
Answer: B
Explanation:
The option that captures this requirement is "Make the template user-friendly and accessible only by members of the account team." This option clearly states what needs to be done (make the template user-friendly and accessible) and who it is for (members of the account team). The other options are either incomplete or irrelevant. Option B does not specify what needs to be done or who it is for. Option C does not specify what needs to be done or why it is important. References: https://trailhead.salesforce.com/en/content/learn/modules
/business-analysis-requirements/understand-requirements
NEW QUESTION # 89
During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?
Answer: B
Explanation:
The business analyst should find a middle ground where both stakeholders are satisfied with the field names, as this would ensure that the requirements are accurately captured and reflect the needs of the business. The business analyst should facilitate a discussion between the stakeholders to understand their perspectives and preferences, and help them reach a consensus on the field names. This would also foster collaboration and trust among the stakeholders, and avoid potential conflicts or confusion later in the project. References:
Learn About the Salesforce Business Analyst Role: This reference explains the key activities and skills of a Salesforce business analyst, including communication, elicitation, documenting requirements, and analyzing information.
Field Names: This reference provides guidelines on how to format and display field names in documentation and user interface text.
NEW QUESTION # 90
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
Answer: B
Explanation:
The business analyst should confirm that the user stories are written effectively by checking that they can be easily prioritized and are small enough to estimate accurately. User stories are short and simple descriptions of a feature or functionality from the perspective of an end user or customer. User stories should follow the INVEST criteria, which stands for Independent, Negotiable, Valuable, Estimable, Small, and Testable. User stories that can be easily prioritized and are small enough to estimate accurately are more likely to meet the Estimable and Small criteria. Estimable means that a user story should have enough information and clarity to allow developers and testers to estimate the effort and time required to complete it. Small means that a user story should be simple and concise, and it should be able to be completed within a single sprint by a single developer or a small team. References: https://trailhead.salesforce.com/content/learn/modules/user-story- creation/write-user-stories
NEW QUESTION # 91
The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item.
What is the name of this documentation type?
Answer: B
Explanation:
A user story is a type of documentation that describes what functionality a system should provide from a user' s perspective. It is written in simple language that anyone can understand and follows a standard format of
"As a [user role], I want [functionality], so that [benefit]". A user story helps to capture the user's needs and expectations from the system and provides a basis for developing test cases and acceptance criteria. A BA should use user stories to document the functionality that a system should provide so it can be developed into a work item. References: https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user- stories/write-user-stories
NEW QUESTION # 92
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