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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Getting started and prerequisites
- Configuration and setup of GPR
- Data preparation and model training
- Testing, validation, and deployment
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Setup and configuration basics
- Creating and managing action maps
- Optimization and continuous improvement
- Defining customer segments and engagement strategies

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which data point is commonly found in a Visitor Activity Report?
Response:

Answer: C


NEW QUESTION # 33
Which two benefits does the Journey Panel offer to agents?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 34
When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

Answer: B


NEW QUESTION # 35
Select all the actions available to use when an action map triggers.
(Choose four answers)
Response:

Answer: A,B,D,F


NEW QUESTION # 36
Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 37
......

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