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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: SAP Integration Suite	11-20%	- Cloud Integration capabilities - Integration strategy and architecture - Open Connectors - API Management
Topic 2: SAP Customer Data Solutions	11-20%	- Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation)
Topic 3: Managing Clean Core	<=10%	- Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles
Topic 4: Extensibility in SAP CX Solutions	11-20%	- Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP
Topic 5: SAP Commerce Cloud	11-20%	- Storefront and catalog management - Order management - Commerce solution architecture
Topic 6: The Intelligent Enterprise	<=10%	- Understanding SAP's End-to-End Business Processes - SAP Business Suite Strategy
Topic 7: SAP Sales Cloud and SAP Service Cloud	11-20%	- Service ticket workflows - Sales process configuration - Integration with back-end systems
Topic 8: SAP Emarsys Customer Engagement and SAP Marketing Cloud	<=10%	- Campaign management - Marketing automation strategies - Customer segmentation

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q72-Q77):

NEW QUESTION # 72
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?

A. To represent the highest quality and most recent cdpld of the group
B. To store the unique identifier for the group generated by the SAP CDP pipeline
C. To specify the parent entity in a relationship schema
D. To serve as the primary attribute for matching incoming event data to an existing group

Answer: D

NEW QUESTION # 73
Which tools could you use in SAP Emarsys Customer Engagement to show different content to female and male contacts in a single email campaign?
Note: There are 3 correct answers to this question.

A. Predict recommendation settings
B. Personalization rules
C. Block targeting
D. Emarsys Scripting Language
E. Manage optional content

Answer: B,D,E

NEW QUESTION # 74
How can Service Agents take action to improve the reaction times of a case in SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. They can assign a different team to the case.
B. They can change the service level determination rules.
C. They can modify the Resolution Due On field.
D. They can escalate the case.

Answer: A,D

NEW QUESTION # 75
What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.

A. Open source
B. Embeddable
C. Progressive
D. Extensible
E. Accessible

Answer: A,C,D

NEW QUESTION # 76
You want to implement a combination of roles and attributes to build a set of rules and definitions that can return an access decision using SAP Customer Data Cloud.
Which authorization model needs to be implemented to accommodate this?

A. Attribute-based access control (ABAC)
B. Policy-based access control (PBAC)
C. Context-based access control (CBAC)
D. Role-based access control (RBAC)

Answer: B

NEW QUESTION # 77
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