New ITIL ITIL-4-Transition Exam Topics | ITIL-4-Transition Dumps Collection

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ITIL ITIL-4-Transition Exam Syllabus Topics:

Section	Objectives
Topic 1: High Velocity IT (HVIT)	- Lean, Agile, DevOps concepts - Digital transformation and ITIL guiding principles - Automation and continual improvement
Topic 2: Create, Deliver and Support (CDS)	- Workforce and technology management - Service value system and value streams - Service management practices integration
Topic 3: Drive Stakeholder Value (DSV)	- Service relationship management - CX and SLA management - Customer journey and user experience
Topic 4: Direct, Plan and Improve (DPI)	- Governance and risk management - Strategy and direction setting - Continual improvement model

>> New ITIL ITIL-4-Transition Exam Topics <<

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ITIL 4 Managing Professional Transition Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?

A. Resilient operations
B. Valuable investments
C. Assured conformance
D. Fast development

Answer: A

NEW QUESTION # 65
A good way to apply the ITIL guiding principle "keep it simple and practical" is to:

A. Communicate so that the audience will hear
B. Understand that fast does not mean incomplete
C. Adopt a practice which is easy to follow
D. Re-use nothing from the current state

Answer: C

Explanation:
Comprehensive Explanation:
The guiding principle Keep it simple and practical advises:
* Use the minimum number of steps required.
* Eliminate unnecessary complexity.
* Choose simple, easy-to-follow solutions whenever possible.
Option C aligns directly with this: adopting a simple, easy-to-use practice reflects the core idea of keeping things simple and practical.

NEW QUESTION # 66
Which of the following is a necessity for a successful service level agreement (SLA)?

A. Vague targets, such as user experience metrics, should be avoided
B. To promote consistency, carry SLAs forward unchanged every year
C. The language and terms used in the SLA should be commonly understood by all parties
D. Base the SLA on system-based metrics that are useful to the service provider

Answer: C

Explanation:
Comprehensive Explanation:
For an SLA to be effective, ITIL stresses:
* Clear, simple, and agreed language
* Shared understanding between the provider and the customer
* Terms that are meaningful to both parties
ITIL warns against:
* Using technical metrics that only the provider understands
* Carrying outdated SLAs forward
* Avoiding user-experience metrics - these are valuable
Thus, Option A is the required necessity.

NEW QUESTION # 67
An organization is attempting to improve the design, development and transition of new services. It recognizes that some ways of working are not focused on creating value.
Which is an example of a working practice that the organization should STOP?

A. Involving customers and users in testing activities to understand whether the service meets the customers' and users' expectations
B. Designing systems with the continual involvement of customers to ensure that any changes in requirements are understood as early as possible
C. Involving users, customers and other stakeholders when communicating desired outcomes in the form of user stones
D. Defining the features and functionality of services by relying on the developers' previous experience of designing similar systems for customers

Answer: D

NEW QUESTION # 68
A software development team is intending to develop many new applications and services. They will need contributions from various practices to achieve this. How should these activities be combined?

A. Practices should operate as suppliers to each other, using guidance form the 'supplier management' practice
B. Each pratice should define the outputs it will produce and the required inputs it needs to succeed
C. The software development manager should define requirements for all practices and ensure that they contribute to the over all service
D. A value stream should be designed to include activities from all practices that are needed

Answer: D

Explanation:
A value stream is a way of describing how an organization responds to specific types of demand and opportunity, by combining and integrating various activities from different practices. A value stream is based on the service value chain, which is a flexible operating model that outlines the key activities required to facilitate value creation through the delivery and management of products and services. The service value chain consists of six activities: plan, improve, engage, design and transition, obtain/build, and deliver and support. Each activity can be supported by one or more practices, which are sets of organizational resources and capabilities that help perform work or accomplish an objective. By designing a value stream that includes activities from all practices that are needed, the software development team can ensure that they are creating value for their customers and users, as well as capturing value for themselves and other stakeholders. A value stream also helps to optimize the use of resources, eliminate waste, and improve efficiency and effectiveness.
References:
* ITIL 4 Foundation: ITIL 4 Edition, section 4.2.1
* ITIL 4 Value System: Chain and Stream Differences | SysAid, section "Value Streams"

NEW QUESTION # 69
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